Patient Advocate (Part-Time)
About The Position
The Patient Advocate provides customers with an extraordinary experience through meaningful interactions and knowledgeable, compassionate, genuine, and respectful service. The role explains potential benefits of cannabis products, resolves customer questions and concerns, and helps create an inclusive, forward-thinking dispensary environment. Patient Advocates also support store operations and the Management Team while following company policies, procedures, and operational guidelines. The position is primarily performed in a dispensary. The working area may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm. The role involves frequent contact with staff, vendors, customers, and caregivers, and may include interactions with law enforcement and occasional state inspectors. Physical duties include frequent computer and POS use, remaining stationary while checking in customers or operating the register, and regularly moving products or totes weighing up to 30 pounds. The role also requires twisting, turning, bending, standing, and walking.
Requirements
- High school diploma or GED.
- Prior customer service experience in hospitality, pharmacy, customer service, or retail.
- Meet the age requirement established by the state cannabis agency.
- Pass background checks required by the state cannabis agency.
- Stay current with and adhere to state cannabis agency policies and regulations.
- Accommodate scheduling that may include varied shifts, weekends, and holidays.
- Frequently communicate accurate information about product offerings to customers and/or caregivers.
- Be able to move and transport products or totes weighing up to 30 pounds and perform required twisting, turning, bending, standing, and walking.
Nice To Haves
- 1–3 years of experience working in a cannabis retail setting is preferred.
Responsibilities
- Provide knowledgeable guidance and a personalized experience to each customer, including explaining potential benefits of cannabis products.
- Resolve customer questions and concerns quickly and completely, and promptly communicate requests or unresolved concerns to management.
- Accurately receive, coordinate, and fulfill customer orders using POS and inventory tracking systems in compliance with company, local, and state policies.
- Adapt to changing sales volume; continue learning; create an engaging environment; and help keep the dispensary stocked, clean, tidy, and operational.
- Meet or exceed daily sales metrics by following the customer-experience selling cycle and making tailored product suggestions to meet individual and team sales targets.
- Assist management in ensuring procedures meet regulatory and compliance standards.
- Help foster a positive work environment by treating others with dignity and respect and encouraging curiosity about cannabis.
- Maintain clean, safe, and guest-ready store areas, including restrooms.
- Perform other duties assigned by the Manager and/or Store Lead.
- Maintain regular and punctual attendance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
