Corporate - Patient Care Administrator

Tribe Clinical Research • Greenville, SC

2d

About The Position

The Patient Care Administrator (PCA) is primarily responsible for collecting and entering patient demographic data in accordance with GCP and ICH guidelines. The role develops and maintains effective working relationships and communications with clinical research personnel. As a customer-contact position, it calls for a friendly, outgoing approach and comfort working with a diverse population. Strong computer skills are required.

The PCA supports patient-facing administrative workflows, including appointment scheduling, check-in and check-out, intake and registration, patient communications, medical-record requests, and data entry. The position requires organization, confidentiality, excellent time management and communication, and the ability to multitask. Travel may be required, as may lifting up to 50 pounds and sitting for extended periods. The position reports to the Patient Care Operations Manager.

Requirements

• Computer proficiency and strong computer skills.
• Customer-service skills and an outgoing, friendly manner.
• Attention to detail.
• Strong verbal and written communication skills.
• Time management, workflow prioritization, organization, and multitasking skills.
• Ability to maintain confidentiality.
• Ability to work with a diverse population.
• Ability to lift up to 50 pounds and sit for extended periods, as required.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Schedule and reschedule patient appointments.
• Complete patient check-in and check-out processes.
• Answer incoming calls and serve as a point of contact between patients, providers, and coordinators.
• Schedule and confirm patient appointments using electronic EHR systems.
• Collect registration and intake forms for all patients.
• Assist with patient stipends in appropriate study portals.
• Enter patient data into company systems.
• Complete necessary training.
• Send fax requests for medical records and maintain the medical-record request history.
• Assist with incoming fax distribution.
• Send PCP notification letters.
• Attend meetings and/or teleconferences related to PCA functions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed