Corporate - Patient Care Administrator
About The Position
The Patient Care Administrator (PCA) is primarily responsible for capturing and entering patient demographic data while following GCP and ICH guidelines. The role develops and maintains good communication and working relationships with clinical research personnel. As a primarily customer-contact position, it calls for an outgoing, friendly personality and enjoyment of working with a diverse population. Strong computer skills are required. The position requires organization, excellent verbal and written communication, multitasking, time management, and confidentiality. It may require travel, lifting up to 50 pounds, and sitting for extended periods. The PCA must adhere to Tribe Clinical Research’s core values: a passion for working for a growth-oriented company; a humble but confident approach; respectful communication; serving others and working together; and receiving constructive feedback with a positive attitude. This job description summarizes typical functions and is not an exhaustive list of responsibilities; other duties may be assigned.
Requirements
- Strong computer skills and proficiency.
- Time management and workflow prioritization.
- Customer service skills.
- Attention to detail.
- Strong verbal and written communication skills.
- Highly organized and able to multitask.
- Ability to maintain confidentiality.
- Outgoing, friendly manner and enjoyment of working with a diverse population.
- Ability to lift up to 50 pounds and sit for extended periods, as required.
- Adherence to Tribe Clinical Research’s core values.
Responsibilities
- Greet patients and visitors in a friendly, professional manner.
- Schedule and reschedule patient appointments.
- Perform patient check-in and check-out.
- Answer incoming calls and serve as a point of contact among patients, providers, and coordinators.
- Schedule and confirm patient appointments using electronic EHR systems.
- Collect registration and intake forms for patients.
- Assist with patient stipends in appropriate study portals.
- Enter patient data into company systems.
- Complete necessary training.
- Send fax requests for medical records and maintain medical-record request history.
- Assist with distributing incoming faxes.
- Send PCP notification letters.
- Attend meetings and/or teleconferences related to PCA functions.
- Develop and maintain good communication and working relationships with clinical research personnel.
- Follow GCP and ICH guidelines when capturing and entering patient demographic data.
- Adhere to Tribe Clinical Research’s core values.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
