Corporate Administrator

Verida Inc•Villa Rica, GA

About The Position

The Corporate Administrator supports the training and development of Claims staff by creating and delivering training programs for Claims personnel, clients, and service providers. The position works closely with the Claims Manager to enhance team performance, support compliance with policies and regulations, and improve operational efficiency. Duties also include assistant management responsibilities, daily operational support, and process improvement contributions. The role develops and documents standard operating procedures and Claims policies, coordinates audit responses and client requests, and supports staff learning and development. It also oversees and trains staff, assists with claims processing and client complaints, supports audits, investigates potential fraud, and represents the organization at client and professional events. The position requires occasional travel and adherence to HIPAA standards.

Requirements

Bachelor’s degree in Business or a related field.
Minimum of 3 years of leadership experience.
Must adhere to HIPAA standards.
Proficiency with standard office equipment, including copiers, fax machines, phones, and computer hardware and software.
Strong proficiency in Microsoft Excel.
Excellent written and verbal communication skills, including the ability to engage effectively with executive management and staff.
Ability to formulate and modify policies and train and direct staff in best practices.
Strong customer service focus and ability to engage with diverse internal and external customers.
Exceptional organizational skills and ability to focus on assigned tasks.
Ability to work collaboratively, diplomatically, and with integrity in problem identification and problem-solving activities.
Must be able to travel occasionally.
Must have three years of training experience.
Must have three to five years of experience formulating training curricula.
Must have three to five years of experience using multimedia visual aids.

Nice To Haves

Minimum of 5 years of claims processing experience preferred.
Minimum of 3 years of training experience preferred, with a focus on developing training programs and materials.

Responsibilities

Identify ways to improve employee efficiency and effectiveness.
Oversee, train, and evaluate staff performance, providing guidance and support as needed.
Assist with processing claims when necessary.
Support State Directories and/or the Director of Internal Audits with state and client audits.
Manage the Telecommuter program, Claims Account Representative, and Claims Specialists II, ensuring adherence to department standards.
Provide feedback on revisions to policies and procedures and on the development of work processes.
Identify and investigate potential fraud.
Interpret and apply plan-specific contract provisions.
Assist clients with complaints regarding billing submissions.
Assist with projects, report development, and other program-related duties as assigned.
Represent the organization at client meetings, professional association events, and workshops.
Develop and maintain training materials, including handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
Partner with management to develop and deliver scheduled specialized training on system enhancements, workflow changes, new or changed products, and policy or procedure changes.
Conduct training needs analysis to identify department staff training needs and evaluate training effectiveness.
Audit work and coordinate training initiatives to identify, develop, and publish corrective actions and educational materials.
Develop and document standard operating procedures and Claims policies.
Coordinate audit responses and client requests.
Perform other duties as assigned.