Corporate Information Technology Administrator
About The Position
The Corporate I.T. Administrator provides expert-level onsite and remote I.T. support to company executives and staff at the corporate office. The role involves regular hours in the office and on-call responsibilities outside staffed hours. Incident resolution, request fulfillment, and project planning are regular parts of this fast-paced support position. The administrator also supports and promotes Station Casinos’ “We Win Hearts” company-wide culture. The position provides daily support to the organization and senior-level executives, serving as the primary point of contact for the Leadership Team and their Executive Assistants 24x7. It requires expert technical support delivered with confidentiality, discretion, and a strong focus on customer service. The administrator independently resolves complex issues, supports desktop devices and peripherals, leads or assists with root cause analysis, and coordinates with other I.T. teams to resolve escalations. The role also includes setting up and monitoring high-priority meetings using collaboration and audiovisual services, explaining technical matters to nontechnical audiences, and identifying opportunities to improve processes and solutions.
Requirements
- Must be at least 21 years of age.
- Must have or be able to acquire a Nevada Gaming Control Board Gaming Card.
- Proven communication and customer service skills.
- At least 2 years of experience providing executive desktop support.
- At least 5 years of experience installing, configuring, and supporting desktop hardware and peripherals.
- At least 5 years of experience installing, configuring, and troubleshooting end-user applications, including macOS, iOS devices, and Android devices.
- Strong technical troubleshooting abilities and excellent communication skills.
- Technical proficiency and problem-solving ability, including the ability to think outside the box.
- Ability to maintain confidentiality and operate ethically.
- Flexibility and willingness to provide excellent service to team members at all levels.
- Organizational and time-management skills, with strong attention to detail.
- Self-direction, dependability, motivation, focus, and drive to achieve results.
- Experience with remote imaging and management tools.
- Experience with Microsoft and Apple operating systems and Microsoft Office 365.
- Familiarity with DNS, DHCP, TCP/IP, Microsoft Active Directory Security, and Exchange.
- Understanding of ITIL processes, including Incident, Problem, Change, and Knowledge Management.
- Experience with ticketing platforms such as ServiceNow.
Responsibilities
- Provide onsite and remote support to the organization and senior-level executives.
- Serve as the primary point of contact for the Leadership Team and supporting Executive Assistants 24x7.
- Deliver expert technical support while maintaining confidentiality and discretion.
- Provide customer-focused support in a collaborative environment.
- Independently resolve complex break/fix issues and follow them through to resolution.
- Lead and assist with root cause analysis involving desktop computing, peripherals, smartphones, tablets, and print devices throughout the corporate office.
- Prioritize, triage, resolve, and escalate tasks efficiently and effectively.
- Work with I.T. functional groups and other teams to track, isolate, and resolve technical issues and drive escalations to closure.
- Explain technology concepts, procedures, and policies in nontechnical language.
- Set up and monitor high-priority meetings using collaboration and audiovisual services.
- Communicate effectively and adjust communication to suit the audience.
- Identify opportunities to improve processes and solutions in partnership with I.T. peers and business partners.
- Practice, support, and promote Station Casinos’ “We Win Hearts” company-wide culture.
- Fulfill on-call responsibilities outside staffed hours.
Benefits
- Free medical insurance for the entire family.
- Full use of two medical centers, including free lab work, generic drugs, and provider visits.
- Two 401(k) plans, one completely funded by Station Casinos.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
