Corporate Information Technology Technician

Dolly Partons Stampede Pigeon Forge • Pigeon Forge, TN

17h

About The Position

World Choice Investments LLC is seeking an IT Technician to serve as the first point of contact for staff at box offices, gift shops, kitchens, and offices. The role combines ticket-based help desk support, desk-side troubleshooting, and field work at company properties, including workstation setup, printer replacement, and cable assistance. It offers an entry point for someone interested in developing networking and systems skills.

The technician supports Windows computers and Microsoft 365 services, manages user accounts and devices, and assists with point-of-sale, ticketing, inventory, phone, and security systems. The position includes frequent travel to WCI properties and may involve overnight trips. Work may take place in show arenas, kitchens, warehouses, and outdoor areas, and may be needed during evenings, weekends, holidays, and peak show seasons.

Requirements

• 1–2 years of help desk, desktop support, or field technician experience, or equivalent training with strong hands-on skills.
• Solid Windows 10/11 troubleshooting and hardware repair skills.
• Familiarity with Microsoft 365 and Active Directory or Entra ID user management.
• Basic networking knowledge, including IP addressing, DHCP, DNS, Wi-Fi, and cable testing.
• Friendly, patient communication with non-technical staff, including under time pressure.
• Valid driver's license, reliable transportation, and ability to travel overnight to other properties.

Nice To Haves

• CompTIA A+, Network+, or Microsoft 365 certifications (MD-102, MS-900).
• Experience with Intune, Group Policy, Sophos Central, or Duo.
• Experience supporting Clover POS, Yellow Dog inventory, or other point-of-sale, ticketing, and retail systems.
• Cable termination and testing experience.
• VoIP desk phone experience, such as Avaya or similar.
• Hospitality or entertainment industry experience.

Responsibilities

• Answer support calls, emails, and tickets; triage issues, resolve them, or escalate them to the IT Manager.
• Reset passwords, unlock accounts, and manage MFA in Microsoft 365 and Entra ID.
• Troubleshoot Windows PCs, Outlook, Teams, OneDrive, and SharePoint access.
• Set up, image, and deploy computers, laptops, tablets, and mobile phones through Intune.
• Onboard and offboard employees by managing accounts, licenses, devices, and access.
• Document issues and resolutions in the ticketing system and knowledge base.
• Travel to WCI properties to troubleshoot hardware, printers, receipt and ticket printers, scanners, and kiosks.
• Support Clover point-of-sale, ticketing stations, and Yellow Dog inventory devices in box offices and gift shops, including during live operations.
• Install and move workstations, phones, and peripherals.
• Assist with cable runs, patching, Wi-Fi access points, and camera installations under the IT Manager's direction.
• Check IT closets and report problems with switches, UPS units, or cabling.
• Handle desk phone moves, adds, and changes and troubleshoot basic voicemail issues.
• Help test and roll out the new phone system.
• Track hardware, serial numbers, and assignments in the asset inventory.
• Follow security procedures for accounts, devices, and payment systems.
• Report suspicious emails, Sophos alerts, and lost or stolen devices.
• Apply updates and patches as directed and help move users to a new MFA platform when WCI replaces Duo.
• Follow company policies, procedures, safety requirements, and departmental guidelines; maintain a safe, clean, and professional work environment.
• Promptly report safety concerns, workplace incidents, or other concerns to appropriate management.
• Complete required training and maintain required certifications, licenses, or credentials.
• Protect confidential or sensitive company, employee, and guest information as applicable.

Benefits

• Company perks and discounts at area attractions throughout Pigeon Forge, Tennessee.
• 401(k) retirement plan with company match.
• Medical, dental, and vision insurance.
• Supplemental benefits, including short-term disability, cancer, and accident plans.
• Company-paid group life and AD&D insurance.
• Company-paid long-term disability insurance.
• Vacation and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed