Corporate Information Technology Manager

Dolly Partons Stampede Pigeon Forge • Pigeon Forge, TN

2h • Onsite

About The Position

World Choice Investments LLC is seeking an IT Manager to oversee day-to-day infrastructure decisions for the Pigeon Forge properties, support other markets as needed, and help lead a small team of technicians. This is a hands-on role that involves working in show buildings, box offices, gift shops, and back-of-house spaces to keep networks, phones, cameras, and endpoints operational during live events.

The manager oversees field infrastructure, networking and security, systems and identity, and phone services. The position supervises, schedules, and trains technicians; owns the help desk queue and response priorities; maintains IT documentation and asset records; and participates in an after-hours on-call rotation for show-impacting issues. The role requires frequent travel throughout the territory, including occasional overnight trips to other properties.

The work includes lifting and carrying equipment, climbing ladders and working at heights, accessing ceilings and confined spaces, and working in varied indoor and outdoor conditions. Nights, weekends, and holidays may be required as needed, with peak-season work following show schedules.

Requirements

• At least 5 years of hands-on IT infrastructure experience, including at least 2 years leading or mentoring technicians.
• Solid networking fundamentals, including TCP/IP, DHCP, DNS, VLANs, routing, Wi-Fi design, and troubleshooting.
• Experience with enterprise firewalls such as Sophos, Fortinet, Palo Alto, Meraki, or similar.
• Working knowledge of Active Directory, Group Policy, and Windows Server.
• Experience administering Microsoft 365 and Entra ID (Azure AD).
• Practical structured cabling skills, including running, terminating, and testing copper cabling; fiber exposure.
• Comfort working on ladders, in ceilings, and in tight spaces.
• Clear communication with non-technical staff, especially under time pressure during live shows.
• Valid driver's license and ability to travel overnight to other properties.
• Ability to pass a background check.

Nice To Haves

• Meraki Firewall and Sophos Central experience.
• Microsoft Intune and Entra join / Autopilot deployment experience.
• VoIP experience with Avaya IP Office, RingCentral, Teams Phone, or similar; SIP trunks and call flows.
• Experience with IP camera and access control systems such as Verkada, Axis, Hikvision, Milestone, or Ubiquity.
• Hospitality, entertainment, or retail IT experience, including POS and ticketing systems.
• PCI DSS familiarity.
• Certifications such as CompTIA Network+/Security+, CCNA, Microsoft MD-102, or MS-102.
• Basic PowerShell scripting.

Responsibilities

• Run, terminate, test, and label Cat5e/Cat6 and fiber cabling; perform work above ceilings, in attics and crawlspaces, and on ladders and lifts.
• Install and maintain wireless access points, switches, patch panels, racks, and UPS units.
• Install and service security cameras, NVRs, and door access control hardware.
• Maintain IDF/MDF closets, cable management, and documentation of drops and ports.
• Help manage Meraki/Ubiquity switches and wireless systems, including VLANs, site-to-site and remote access VPNs, web filtering, and application control.
• Keep PCI-scoped point-of-sale and ticketing networks segmented and documented.
• Monitor network health, respond to outages, and lead root-cause follow-up.
• Manage Sophos endpoint protection, patching, and vulnerability remediation.
• Administer Microsoft 365, including Exchange Online, SharePoint, Teams, and licensing.
• Manage Entra ID (Azure AD) users, groups, conditional access, and MFA.
• Maintain on-premises Active Directory and Group Policy, and help migrate devices to Entra join and Intune management.
• Build and deploy Windows images, policies, and applications through Intune.
• Support the current Avaya IP Office system, desk phones, and call routing; help plan, test, and roll out a replacement phone and contact-center platform.
• Help supervise, schedule, and train up to five IT technicians.
• Own the help desk queue for WCI properties and set response priorities around show times.
• Maintain asset inventory, network diagrams, and runbooks.
• Participate in an after-hours on-call rotation for show-impacting issues.
• Follow company policies, procedures, safety requirements, and departmental guidelines; maintain a safe, clean, and professional work environment.
• Report safety concerns, workplace incidents, or other concerns to appropriate management; complete required training and maintain required certifications, licenses, or credentials.
• Protect confidential or sensitive company, employee, and guest information as applicable.

Benefits

• Company perks and discounts at area attractions throughout Pigeon Forge, Tennessee.
• 401(k) retirement plan with company match.
• Medical, dental, and vision insurance.
• Supplemental short-term disability, cancer, and accident plans.
• Company-paid group life and AD&D insurance.
• Company-paid long-term disability insurance.
• Vacation and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed