Corporate Information Technology Technician

Dolly Partons Stampede Pigeon Forge • Pigeon Forge, TN

2d • Onsite

About The Position

World Choice Investments LLC is seeking an Information Technology Technician to provide first-line support to staff at box offices, gift shops, kitchens, and offices. The role combines help desk and desk-side support with field work, including setting up workstations, replacing printers, and assisting with cable runs. It is an entry point for someone interested in developing networking and systems skills. The position is based in Pigeon Forge, Tennessee, requires frequent travel throughout the territory, and reports to the Corporate IT Manager.

The technician supports Microsoft 365 and Entra ID accounts, Windows devices, user onboarding and offboarding, and deployment of computers and mobile devices. Field duties include supporting hardware, printers, point-of-sale and ticketing systems, inventory devices, phones, Wi-Fi access points, cameras, and IT closets at company properties. The technician documents support activity, follows security procedures, reports security concerns, and applies updates as directed. Work may take place in show arenas, kitchens, warehouses, and outdoor areas, and may require evenings, weekends, holidays, and overnight travel.

Requirements

• 1–2 years of help desk, desktop support, or field technician experience, or equivalent training plus strong hands-on skills.
• Solid Windows 10/11 troubleshooting and hardware repair skills.
• Familiarity with Microsoft 365 and Active Directory or Entra ID user management.
• Basic networking knowledge, including IP addressing, DHCP, DNS, Wi-Fi, and cable testing.
• Friendly, patient communication with non-technical staff, including under time pressure.
• Valid driver's license, reliable transportation, and ability to travel overnight to other properties.
• Ability to lift and carry equipment, climb ladders, work above ceilings and under desks, and kneel or crawl in tight spaces.
• Ability to work in show arenas, kitchens, warehouses, and outdoor areas in heat and cold.
• Availability for evenings, weekends, and holidays as needed, with peak seasons following show schedules.
• Ability to travel overnight to Branson, Myrtle Beach, South Dakota, and Panama City Beach.

Nice To Haves

• CompTIA A+, Network+, or Microsoft 365 certifications such as MD-102 or MS-900.
• Experience with Intune, Group Policy, Sophos Central, or Duo.
• Clover POS, Yellow Dog inventory, or other point-of-sale, ticketing, and retail system support experience.
• Cable termination and testing experience.
• VoIP desk phone experience, such as Avaya or similar.
• Hospitality or entertainment industry experience.

Responsibilities

• Answer support calls, emails, and tickets; triage, resolve, or escalate issues to the IT Manager.
• Reset passwords, unlock accounts, and manage MFA in Microsoft 365 and Entra ID.
• Troubleshoot Windows PCs, Outlook, Teams, OneDrive, and SharePoint access.
• Set up, image, and deploy computers, laptops, tablets, and mobile phones through Intune.
• Onboard and offboard employees by managing accounts, licenses, devices, and access.
• Document issues and resolutions in the ticketing system and knowledge base.
• Travel to company properties to troubleshoot hardware, printers, receipt and ticket printers, scanners, and kiosks.
• Support Clover point-of-sale, ticketing stations, and Yellow Dog inventory devices during operations.
• Install and move workstations, phones, and peripherals.
• Assist with cable runs, patching, Wi-Fi access points, and camera installs under the IT Manager's direction.
• Inspect IT closets and report problems with switches, UPS units, or cabling.
• Handle desk phone moves, adds, and changes and basic voicemail issues.
• Help test and roll out the new phone system.
• Track hardware, serial numbers, and assignments in the asset inventory.
• Follow security procedures for accounts, devices, and payment systems.
• Report suspicious emails, Sophos alerts, and lost or stolen devices.
• Apply updates and patches as directed and help move users to a new MFA platform when Duo is replaced.
• Follow company policies, procedures, safety requirements, and departmental guidelines; maintain a safe, clean, and professional work environment.
• Promptly report safety concerns, workplace incidents, or other concerns to appropriate management.
• Complete required training and maintain any required certifications, licenses, or credentials.
• Protect confidential or sensitive company, employee, and guest information as applicable.

Benefits

• Company perks and discounts at area attractions throughout Pigeon Forge, Tennessee.
• 401(k) retirement plan with company match.
• Medical, dental, and vision insurance.
• Supplemental short-term disability, cancer, and accident plans.
• Company-paid group life and AD&D insurance.
• Company-paid long-term disability insurance.
• Vacation and holiday pay. Benefits are subject to eligibility requirements, plan provisions, and company policies and may be changed at the Company's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed