Corporate Information Technology Administrator

Station Casinos • Las Vegas, NV

1d • Onsite

About The Position

The Corporate I.T. Administrator provides expert-level I.T. support to company executives and staff at the corporate office. The position requires regular hours in the corporate office and on-call responsibilities outside staffed hours. Regular work includes incident resolution, request fulfillment, and project planning in a fast-paced support environment. The administrator provides onsite and remote support across the Station Casinos organization, including daily support for senior-level executives, and promotes the company-wide “We Win Hearts” culture.

The role serves as the primary point of contact for the Leadership Team and the Executive Assistants who support them, including 24x7 support. It requires building trust through expert technical support, confidentiality, discretion, and strong customer service. The administrator independently resolves complex break/fix issues, follows issues through resolution, and leads or assists with root cause analysis involving desktop computers, peripherals, smartphones, tablets, and print devices throughout the corporate office. The role also prioritizes, triages, resolves, and escalates tasks; coordinates with I.T. functional groups and other teams; explains technology to non-technical audiences; and sets up and monitors high-priority meetings using collaboration and audio-visual services. The administrator communicates effectively with different audiences and looks for opportunities to improve processes and solutions with I.T. peers and business partners.

Requirements

• Must be at least 21 years of age.
• Must have or be able to acquire a Nevada Gaming Control Board Gaming Card.
• At least 2 years of experience providing executive desktop support.
• At least 5 years of experience installing, configuring, and supporting desktop hardware and peripherals.
• At least 5 years of experience installing, configuring, and troubleshooting end-user applications and devices, including MacOS, iOS devices (iPads, Macs, and iPhones), and Android devices.
• Proven communication and customer service skills.
• Strong technical troubleshooting abilities and problem-solving skills.
• Ability to think outside the box and maintain a strong focus on results.
• Ability to maintain confidentiality and operate ethically.
• Flexibility and willingness to provide excellent service to team members at all levels.
• Organizational skills, time management, and attention to detail.
• Self-direction, dependability, motivation, and focus.
• Experience with remote imaging and management tools.
• Experience with Microsoft and Apple operating systems and Microsoft Office 365.
• Familiarity with DNS, DHCP, TCP/IP, Microsoft Active Directory Security, and Exchange.
• Understanding of ITIL processes, including Incident, Problem, Change, and Knowledge Management.
• Experience with ticketing platforms such as ServiceNow.
• Ability to adjust communication based on the audience and collaborate with other teams.

Responsibilities

• Provide onsite and remote I.T. support to the organization and senior-level executives.
• Serve as the primary point of contact for the Leadership Team and their Executive Assistants, providing support 24x7.
• Resolve incidents and fulfill service requests, following complex break/fix issues through resolution.
• Lead or assist with root cause analysis for desktop computers, peripherals, smartphones, tablets, and print devices.
• Prioritize, triage, resolve, and escalate tasks efficiently and effectively.
• Coordinate with I.T. functional groups and other teams to track, isolate, and resolve technical issues and drive escalations to closure.
• Explain technology concepts, procedures, and policies in non-technical terms.
• Set up and monitor high-priority meetings using collaboration and audio-visual services.
• Maintain confidentiality and discretion when supporting company leadership.
• Identify opportunities to improve processes and solutions in partnership with I.T. peers and business partners.
• Support and promote Station Casinos’ “We Win Hearts” company-wide culture.
• Plan projects as part of the support role.

Benefits

• Free medical insurance for the entire family.
• Full use of two medical centers, including free lab work, generic drugs, and provider visits.
• Two 401(k) plans, one completely funded by Station Casinos.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed