Patient Care Administrator

RX MEDICAL LLC•Oklahoma City, OK

2d•Onsite

About The Position

The Patient Care Administrator helps patients and providers navigate insurance, scheduling, and billing. The role supports a smooth patient experience by verifying benefits and eligibility, communicating with patients, providers, and insurers, explaining coverage and patient costs, assisting with prior authorizations, maintaining records, collecting payments, and coordinating with teammates to keep workflows moving. The position includes hands-on training in Medicare, insurance verification, and billing, and requires adherence to productivity, quality, HIPAA, and PHI standards.

Requirements

High school diploma or GED.
At least 2 years of experience in medical insurance verification, authorization, or billing, or in high-volume customer service such as call center or healthcare work.
Strong communication skills and comfort speaking with patients and insurance providers.
Attention to detail and ability to stay organized in a fast-paced environment.
Team-first attitude and willingness to help where needed.

Nice To Haves

College degree.
Experience with medical codes such as HCPCS and ICD.

Responsibilities

Verify patient insurance benefits and eligibility.
Communicate with patients, providers, and insurance companies to gather and confirm information.
Explain benefits, co-pays, deductibles, and coverage clearly and supportively.
Assist with prior authorizations to ensure services are approved and covered.
Maintain accurate and up-to-date patient records.
Collect payments and document account activity.
Work with the team to keep workflows moving and avoid backlogs.
Deliver compassionate customer service in every interaction.
Meet productivity and quality standards.
Follow HIPAA and PHI regulations.
Participate in ongoing training and development.