Client Care Administrator

SkinSpirit • Los Gatos, CA

6d • $20 - $28 • Onsite

About The Position

The Client Care Administrator provides support for the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care. The role requires working a combination of weekday, weekend, and evening shifts, including opening and closing shifts. The position also provides basic office administrative support and helps promote the clinic’s treatments, services, products, programs, promotions, and discounts.

Requirements

• High school diploma or GED required.
• At least 1 year of customer or sales experience required.
• Exceptional customer service skills.
• Ability to be efficient and productive in a fast-paced environment.
• Ability to multitask, prioritize, and organize while maintaining a consistently high level of accuracy.
• Ability to work as part of a team and take initiative independently of direct supervision.
• Knowledge of the internet, Outlook, Excel, and Word, and ability to learn new software quickly.
• Excellent written, verbal, and interpersonal skills.
• Strong attention to detail and accuracy.
• Consistently demonstrate good judgment, strong character, ethics, and high performance standards.
• Ability to work a combination of weekday, weekend, and evening shifts, including opening and closing shifts.
• Ability to sit at a desk and work on a computer for prolonged periods; repeat movements; and talk and hear for prolonged periods.
• Occasional standing, walking, use of hands and fingers, handling or feeling, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling.
• Occasionally lift and/or move up to 20 pounds and occasionally lift and/or move up to 30 pounds.

Nice To Haves

• Associate degree preferred.
• Experience in an aesthetic setting preferred.
• Social media experience is a plus.
• Experience in a medical office or understanding of cosmetic procedures and skin care products.
• Experience with Zenoti or other POS systems preferred, but not required.

Responsibilities

• Provide excellent client care and customer service.
• Answer and screen a high volume of inbound phone calls.
• Schedule, move, and cancel appointments.
• Promote the clinic, treatments, services, products, programs, promotions, and available discounts.
• Respond accurately, appropriately, and promptly to guest requests to support guest satisfaction.
• Accurately complete client transactions.
• Manage multiple responsibilities while maintaining composure and prioritizing clients.
• Perform clinic opening and closing duties.
• Provide basic administrative support, including mailing, faxing, sorting, typing, and filing.
• Maintain confidentiality in guest matters in accordance with company policy.
• Assist with other duties and projects as assigned by management.

Benefits

• Employee discounts.
• Friends and Family discounts.
• Beautiful working environment with a stellar team.
• Paid holidays.
• 401(k) plan with company match.
• Medical, vision, and dental insurance for full-time employees working 24 or more hours.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED