Client Administrator

Marsh McLennan•Anchorage, AK

20h

About The Position

The Client Administrator I supports the Leadbetter team in the Business Insurance department by providing technical support to Client Executives and clients. The role helps maintain insurance policies in accordance with the objectives and procedures in the Business Insurance manual and guidance from the Director of Client Services. The position is based in Anchorage, Alaska, with remote or on-site work available, and is classified as non-exempt. The Client Administrator processes paperwork for new and renewal business, including submission materials, client records, binders, renewal certificates, policies, invoices, finance agreements, endorsements, audits, and account reconciliations. With more experience, the role may assist with final audits and requires increasing proficiency with technology systems and tools. The position also involves maintaining effective working relationships with associates and clients. The role requires a high school diploma and 1–2 years of insurance-related or professional office experience. The employee must obtain and maintain a valid Alaska Business Insurance License and obtain a Surplus Lines License within the first two years. The employee is expected to achieve an AINS or INS designation and pursue continuing education and professional development. Compensation is listed at $41,200–$76,800 base salary, with possible performance-based incentives.

Requirements

High school diploma.
1–2 years of insurance-related experience or professional office experience.
Obtain and maintain a valid Alaska Business Insurance License.
Obtain a Surplus Lines License within the first two years.
Achieve an AINS or INS designation and be willing to pursue continuing education, insurance designations, and professional development training.
Proficiency in Microsoft Office software, including Word, Excel, and Outlook.
High attention to detail while working at a varying pace, managing multiple tasks, and adjusting priorities.
Strong oral and written communication skills.
Ability to work with all levels of staff.
Strong customer service orientation, with an internal customer focus.

Responsibilities

Process paperwork for new and renewal business.
Prepare ACORD forms and other documents required for submission.
Maintain client-level details in the agency management system.
Handle binders, renewal certificates, policies, invoices, finance agreements, endorsements, and audits.
Perform account reconciliation.
With more experience, assist in processing final audits.
Become proficient in technology systems, software, and tools such as EPIC and Indio.
Establish and maintain positive and effective working relationships with associates and clients.