Client Administrator

Marsh McLennan • Anchorage, AK

2d • $41,200 - $76,800

About The Position

The Client Administrator I works on the Leadbetter team in Business Insurance, providing technical support to Client Executives and clients in maintaining insurance policies in accordance with the objectives and procedures outlined by the Business Insurance manual and the Director of Client Services. The position is based in Anchorage, Alaska, and may be remote or on-site. This is a non-exempt role.

The role processes paperwork for new and renewal business, including preparation of ACORD forms and other submission documents, maintenance of client details in the agency management system, binders, renewal certificates, policies, invoices, finance agreements, endorsements, audits, and account reconciliation. With more experience, the administrator may assist with final audits and is expected to become proficient in technology systems, software, and tools such as EPIC and Indio. The role also involves building and maintaining positive working relationships with colleagues and clients.

Requirements

• High school diploma.
• 1–2 years of insurance-related experience or professional office experience.
• Obtain and maintain a valid Alaska Business Insurance License.
• Obtain a Surplus Lines License within the first 2 years.
• Achieve an AINS or INS designation and be willing to pursue continuing education through insurance designations and professional development training.
• Proficiency in Microsoft Office software, including Word, Excel, and Outlook.
• High attention to detail while working at a varying pace, managing multiple tasks, and adjusting priorities.
• Strong oral and written communication skills and the ability to work with all levels of staff.
• Strong customer service orientation, with an internal customer focus.

Responsibilities

• Process paperwork for new and renewal business.
• Prepare ACORD forms and other documents required for submission.
• Maintain client-level details in the agency management system.
• Handle binders, renewal certificates, policies, invoices, finance agreements, endorsements, and audits.
• Perform account reconciliation.
• With more experience, assist in processing final audits.
• Become proficient in technology systems, software, and tools such as EPIC and Indio.
• Establish and maintain positive and effective working relationships with associates and clients.

Benefits

• Generous time off, including personal and volunteering time.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution match programs.
• Stock purchase opportunities.
• Health and welfare benefits.
• Tuition assistance.
• 401(k) savings and other retirement programs.
• Employee assistance programs.
• The position may be eligible for performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED