Trainee - Client Administrator

Holman • Mount Laurel, NJ

7d • Onsite

About The Position

Holman is seeking a Client Administrator for its Mt. Laurel, New Jersey location. The role serves as the primary point of contact for assigned clients, handling inquiries and coordinating solutions with internal departments and third-party vendors. The Client Administrator logs inquiries and resolutions, provides status updates, manages client profiles and fleet-related requests, and coordinates supply chain activities from acquisition through delivery and remarketing. The role also hosts recurring meetings with clients, vendors, and internal teams and supports additional duties and special projects as assigned.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Initiative, independence, and ability to multitask across client and departmental needs.
• Ownership and accountability for decisions and outcomes.
• Ability to collaborate and build positive working relationships.
• Excellent verbal and written communication skills, including professional telephone communication and active listening.

Nice To Haves

• 3–5 years of experience in customer service, account management, or retail preferred.

Responsibilities

• Respond to customer and driver inquiries from internal and external contacts by phone and email in a timely manner.
• Coordinate with internal Holman departments to investigate issues and provide closed-loop resolutions.
• Accurately record inquiries, issue details, and resolutions in Holman systems.
• Provide clients with regular status updates on open items.
• Process fleet database updates, duplicate material requests, and fuel card PIN activations and deactivations according to client parameters.
• Update and audit client profiles and manage communications with third-party vendors.
• Serve as the dedicated, single point of contact for assigned clients.
• Coordinate end-to-end supply chain activities for a specific client, including acquisition, delivery, and remarketing.
• Host recurring meetings with clients, vendors, and internal teams to review order status, driver concerns, invoicing, and operational updates.
• Support additional duties and special projects as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• Flexible spending and health savings accounts
• Employee assistance program
• 401(k) plan with company match
• Paid time off
• Paid holidays, bereavement leave, and jury duty
• Paid pregnancy and parental leave
• Paid military leave
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED