Patient Apt Coordinator

Newport Hospital and Health Services Careers•Newport, WA

11d

About The Position

The Patient Appointment Coordinator manages incoming and outgoing patient communications and coordinates access to care for Newport Health Center. As a primary point of contact, this role supports timely scheduling, effective communication, positive patient experiences, and continuity of care. Duties include appointment scheduling, new-patient coordination, prescription refill requests, wellness-visit outreach, preventive-care coordination, provider communication, and responses to general clinic inquiries. The coordinator works with providers, clinical teams, Clinic Reception, Referrals, Patient Financial Services, Revenue Cycle, and other departments to support efficient clinic operations and patient-centered care. The role requires a high school diploma or equivalent, or equivalent relevant experience, and two years of experience in a medical environment. Completion of a medical terminology course is preferred. The position is scheduled for days and 80 hours per pay period.

Requirements

High school graduate or equivalent, or equivalent relevant experience.
Two years of experience in a medical environment.
Maintain regulatory requirements.
Report to work on time and as scheduled and complete work within designated timelines.
Adhere to the District’s mission, ethics, and goals.
Communicate with patients, guests, and staff in a courteous, respectful, and helpful manner.

Nice To Haves

Completion of a medical terminology course.

Responsibilities

Manage incoming and outgoing patient calls, retrieve voicemails, and ensure requests are addressed and documented.
Monitor, schedule, reschedule, and coordinate patient appointments, waitlists, and cancellations according to scheduling guidelines.
Coordinate appointments for routine care, nursing visits, Annual Wellness and Well Child Checks, OB care, Express Care, clinical procedures, and post-operative visits.
Help new patients establish care, select a provider, schedule appointments, and complete required new-patient processes.
Manage appointment requests received by phone, voicemail, patient portal, and other communication channels.
Identify and escalate patient concerns or urgent needs to triage nurses or appropriate clinical staff.
Document patient communication, scheduling activity, and follow-up in the patient record.
Monitor and complete assigned EMR messages, pools, and work queues.
Assist with patient portal questions, troubleshooting, and patient access needs.
Support prescription refill and medication prior authorization workflows.
Conduct outreach for Medicare Wellness Visits, preventive screenings, Well Child Checks, and other quality initiatives.
Coordinate specialty scheduling workflows, including surgical appointments, Behavioral Health, VA patients, and community programs.
Maintain accurate patient demographic, insurance coverage, and contact information.
Coordinate with Patient Financial Services on self-pay patients, financial assistance, Good Faith Estimates, and insurance-related questions.
Provide Clinic Reception support and cross coverage as needed.
Maintain compliance with HIPAA, patient confidentiality standards, and organizational policies.
Report to work on time and as scheduled, complete work within designated timelines, and adhere to the District’s mission, ethics, and goals.
Communicate with patients, guests, and staff in a courteous, respectful, and helpful manner.
Perform other duties as assigned.

Benefits

Medical, dental, and vision coverage.
Retirement plan with a 6% dollar-for-dollar employer match.
Life and disability insurance.
AFLAC.
Flexible Spending Account.
Employee Assistance Program.
Bonus, if eligible upon Board approval.
Gym membership.
Tuition reimbursement and student loan repayment opportunities.
Annual compensation increases in increments, with starting compensation typically between the beginning and midpoint of the range based on qualifications and experience.