PATIENT AMBASSADOR (FULL TIME)
About The Position
Crothall Healthcare is hiring a full-time Patient Ambassador at Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana. The Patient Ambassador serves as the primary representative of the Patient Experience Team for an assigned unit and is primarily responsible for completing patient interviews and new admission visits. The role supports patient and client satisfaction, promotes the Patient Experience Program, and helps tailor service programs to each account's needs. The position is scheduled Monday through Friday, with hours that may vary, and requires rotating weekend work. Prior customer service experience is required. The listed pay range is $15.00 to $16.00 per hour.
Requirements
- Prior customer service experience is required.
- Thorough knowledge of office procedures and contract administration.
- Ability to use working knowledge of the environment to meet established goals and objectives.
- Fiscal and budgetary skills.
Responsibilities
- Conduct new admission visits to assigned units within the timeframe established by unit leadership and patient experience leadership.
- Ensure employees demonstrate a respectful, hospitality-oriented approach toward customers and clients.
- Support client satisfaction to help ensure account retention.
- Promote client awareness of the Patient Experience Program.
- Assist in customizing programs to meet each account's unique needs.
- Assist in developing or monitoring a department or unit patient satisfaction action plan and report to clients as needed.
- Assist with effective employee relations programs at the unit site.
- Encourage employee creativity and innovation.
- Recognize employees when programs are implemented successfully.
- Complete housekeeping tasks when requested by customers or patients.
- Resolve housekeeping issues that do not meet standards and ensure follow-up tasks are completed promptly.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and the Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
