Patient Advocate (Part-Time)

Ayr Wellness • Pensacola, FL

63d • Onsite

About The Position

The Patient Advocate provides customers with an extraordinary, compassionate, genuine, and respectful experience through meaningful interaction and knowledgeable answers. The role supports an inclusive, forward-thinking dispensary environment and assists the Management Team with store activities and operations while following company policies, procedures, and operational guidelines.

The Patient Advocate offers product knowledge and personalized guidance, resolves customer questions and concerns, processes customer orders using POS and inventory systems, supports sales goals, and helps maintain a clean, stocked, safe, and guest-ready dispensary. The position also supports regulatory compliance and contributes to a positive and respectful workplace.

Requirements

• High school diploma or GED.
• Must meet the age requirement established by the state cannabis agency.
• Must be able to pass background checks required by the state cannabis agency.
• Must stay current with and adhere to all policies and regulations of the state cannabis agency.
• Ability to accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Customer-focused communication and relationship-building skills, including listening, building rapport and trust, and providing constructive feedback respectfully.
• Ability to learn quickly, adapt to change, analyze outcomes, and seek solutions to unfamiliar challenges.
• Functional and technical knowledge and skills to perform the role effectively.

Nice To Haves

• 1–3 years of experience working in a cannabis retail setting.

Responsibilities

• Provide knowledgeable guidance and a personalized experience to each customer, including explaining potential benefits of the cannabis products offered.
• Resolve customer questions and concerns quickly and completely, and promptly communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varying sales volume, continue learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed daily sales metrics by following the customer experience selling cycle and making tailored product suggestions toward individual and team sales targets.
• Assist management in ensuring procedures reflect regulatory and compliance standards.
• Help foster a positive work environment by treating others with dignity and respect and maintaining curiosity about cannabis.
• Perform other duties as assigned by the Manager and/or Store Lead.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED