Patient Advocate (Part-Time)

Ayr Wellness • Lakeland, FL

6d • Onsite

About The Position

The Patient Advocate provides customers with an extraordinary, compassionate, genuine, and respectful experience through meaningful interaction and knowledgeable answers. The role helps create an inclusive, forward-thinking dispensary environment and supports the Management Team with store activities and operations in accordance with company policies, procedures, operational guidelines, and regulatory requirements.

Patient Advocates explain potential benefits of cannabis products, resolve customer questions and concerns, fulfill orders using point-of-sale and inventory systems, support sales goals through tailored product suggestions, and help maintain a clean, stocked, safe, and guest-ready dispensary. The position is part-time and is primarily performed in a dispensary setting.

Requirements

• High school diploma or GED.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Meet the age requirement established by the state cannabis agency.
• Pass all background checks required by the state cannabis agency.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Demonstrate customer focus, relationship-building, constructive communication, compassion, receptiveness to feedback, adaptability, continuous learning, results orientation, and functional and technical competence.

Nice To Haves

• 1–3 years of experience working in a cannabis retail setting.

Responsibilities

• Provide knowledgeable guidance and personalized customer experiences by explaining potential benefits of the cannabis products offered.
• Resolve customer questions and concerns promptly and completely, and immediately communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varying sales volumes, pursue continued learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed daily sales metrics by following the customer experience selling cycle and offering tailored product suggestions; work toward individual and team sales targets.
• Assist management in ensuring procedures reflect regulatory and compliance standards.
• Help foster a positive work environment by treating everyone with dignity and respect and encouraging curiosity about cannabis.
• Perform other duties assigned by the Manager and/or Store Lead.
• Maintain all store areas, including restrooms, as clean, safe, and guest-ready.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED