Patient Advocate (Part-Time)

Ayr Wellness • Tampa, FL

1d • Onsite

About The Position

The Patient Advocate provides customers with an extraordinary, compassionate, genuine, and respectful experience through meaningful interaction and knowledgeable answers. The role contributes to an inclusive, forward-thinking dispensary environment and assists the Management Team with store activities and operations while following company policies, procedures, and operational guidelines.

Patient Advocates provide personalized guidance about potential benefits of cannabis products, resolve customer questions and concerns, process orders using point-of-sale and inventory systems, and help maintain a clean, stocked, safe, and guest-ready dispensary. They support sales goals and regulatory compliance, foster a positive workplace, and may perform other duties assigned by the Manager and/or Store Lead.

Work is primarily performed in a dispensary. The work area may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm. The role involves frequent contact with staff, vendors, customers, and caregivers, and may include interactions with law enforcement and occasional state inspectors. Physical activities include frequent customer communication and computer/POS use; remaining stationary while checking in customers or operating the register; regularly twisting, turning, bending, standing, and walking; and constantly moving and transporting products or totes weighing up to 30 pounds.

Requirements

• High school diploma or GED.
• Meet the age requirement established by the state cannabis agency.
• Pass background checks required by the state cannabis agency.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Prior customer service experience in a hospitality, pharmacy, customer service, or retail environment.
• Demonstrate customer focus, rapport-building, listening, relationship-building, respectful communication, accountability, openness to feedback, adaptability, and a willingness to learn.
• Possess the functional and technical knowledge and skills needed to perform the role.

Nice To Haves

• 1–3 years of experience working in a cannabis retail setting.

Responsibilities

• Provide product knowledge, expertise, guidance, and a personalized experience to each customer, including explaining potential benefits of the cannabis products offered.
• Resolve customer questions or concerns quickly and completely, and promptly communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varying sales volume, continue learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational while prioritizing customers.
• Meet or exceed day-to-day sales metrics by following the customer-experience selling cycle and offering tailored product suggestions; meet individual and team sales targets.
• Assist management in ensuring procedures reflect regulatory and compliance standards.
• Help foster a positive work environment by treating everyone with dignity and respect and maintaining curiosity about cannabis.
• Perform other duties assigned by the Manager and/or Store Lead.
• Keep all store areas, including restrooms, consistently clean, safe, and guest-ready.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED