Patient Advocate (Part-Time)

Ayr Wellness•Lakeland, FL

5d•Onsite

About The Position

The Patient Advocate provides customers with an extraordinary experience through meaningful interaction, knowledgeable answers, and compassionate, genuine, and respectful service. The role contributes to an inclusive, forward-thinking dispensary environment and supports the Management Team with store activities and operations while following company policies, procedures, and operational guidelines. The Patient Advocate provides product information and personalized recommendations, resolves customer questions and concerns, accurately processes and fulfills orders using point-of-sale and inventory tracking systems, and supports sales goals. The role also helps maintain a clean, stocked, safe, and guest-ready dispensary and helps ensure procedures meet regulatory and compliance standards.

Requirements

Meet the age requirement established by the state cannabis agency.
Pass all background checks required by the state cannabis agency.
Stay current with and adhere to all policies and regulations of the state cannabis agency.
Accommodate scheduling that may include varied shifts, weekends, and holidays.
Maintain regular and punctual attendance.
Have a high school diploma or GED.
Have prior customer service experience in hospitality, pharmacy, customer service, or retail.
Demonstrate customer-service skills, relationship-building ability, a results-oriented approach, and functional and technical skills relevant to the role.
Be able to communicate accurate information about product offerings and frequently operate a computer/POS system and standard office equipment.
Be able to remain stationary when checking in customers or operating the register, move and transport products or totes weighing up to 30 pounds, and twist, turn, bend, stand, and walk as required.

Nice To Haves

One to three years of experience working in a cannabis retail setting.

Responsibilities

Provide knowledgeable guidance and a personalized customer experience by explaining potential benefits of the cannabis products offered.
Resolve customer questions and concerns quickly and completely, and promptly communicate requests or unresolved concerns to management.
Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
Adapt to varied sales volume, continue learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
Meet or exceed daily sales metrics by following the customer-experience selling cycle and making tailored product suggestions.
Support individual and team sales targets.
Assist management in ensuring procedures comply with regulatory and compliance standards.
Help foster a positive work environment by treating others with dignity and respect and maintaining curiosity about cannabis.
Perform other duties as assigned by the Manager and/or Store Lead.
Keep all areas of the store, including restrooms, clean, safe, and guest-ready.