Patient Advocate (Part-Time)

Ayr Wellness•Winter Park, FL

About The Position

The Patient Advocate provides customers with an extraordinary experience through meaningful interaction, knowledgeable answers, and compassionate, genuine, and respectful service. The role helps create an inclusive, forward-thinking dispensary environment and assists the Management Team with store activities and operations while following company policies, procedures, and operational guidelines. The Patient Advocate explains potential benefits of the cannabis products offered, resolves customer questions and concerns, processes orders using point-of-sale and inventory tracking systems, supports sales goals, and helps keep the dispensary clean, stocked, safe, and operational. The position also supports management in following regulatory and compliance standards and contributes to a positive workplace.

Requirements

High school diploma or GED required.
Meet the age requirement established by the state cannabis agency.
Pass all background checks required by the state cannabis agency.
Stay current with and adhere to state cannabis agency policies and regulations.
Maintain regular and punctual attendance.
Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
Prior customer service experience in a hospitality, pharmacy, customer service, or retail environment.
Demonstrate customer service, relationship-building, results-oriented learning, and functional/technical skills.
Frequently communicate with customers and/or caregivers regarding medical conditions and symptoms and exchange accurate information about product offerings.
Frequently operate a computer/POS system and standard office equipment, including printers, phones, and photocopy machines.
Remain stationary when checking in customers or operating the register.
Move and transport dispensary products or totes weighing up to 30 pounds.
Twist, turn, bend, stand, and walk as needed to perform dispensary duties.

Nice To Haves

One to three years of experience working in a cannabis retail setting.

Responsibilities

Provide product knowledge, guidance, and personalized service to customers, including explaining potential benefits of products.
Resolve customer questions or concerns quickly and completely, and promptly communicate requests or unresolved concerns to management.
Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
Adapt to varying sales volume, pursue continued learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
Meet or exceed daily sales metrics and individual and team sales targets by following the customer experience selling cycle and making tailored product suggestions.
Assist management in ensuring procedures meet regulatory and compliance standards.
Help foster a positive work environment and treat everyone with dignity and respect.
Perform other duties as assigned by the Manager and/or Store Lead.
Keep all store areas, including restrooms, clean, safe, and guest-ready.
Maintain regular and punctual attendance and accommodate varied shifts, weekends, and holidays.