Patient Advocate (Part-Time)

Ayr Wellness • Leesburg, FL

1d • Onsite

About The Position

The Patient Advocate provides customers with an extraordinary experience through meaningful interactions and knowledgeable, compassionate, genuine, and respectful service. The role helps create an inclusive dispensary climate that encourages forward thinking and generosity of spirit. Patient Advocates also support the Management Team with store activities and operations while following company policies, procedures, and operational guidelines.

The position is primarily performed in a dispensary. The working area may be odorous and loud because of fans and filtration systems, with temperatures that fluctuate between cold and warm. The role involves frequent contact with staff, vendors, and customers, and may include interactions with law enforcement and occasional State inspectors. Patient Advocates frequently communicate with customers and caregivers about medical conditions and symptoms and must be able to provide accurate information about product offerings. The position requires regular use of a computer/POS system and standard office equipment, remaining stationary at times, moving products or totes up to 30 pounds, and twisting, turning, bending, standing, and walking as needed.

Requirements

• Meet the age requirement established by the state cannabis agency.
• Pass all background checks required by the state cannabis agency.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• High school diploma or GED required.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Customer-focused communication and relationship-building skills, including listening, building rapport and trust, sharing constructive feedback respectfully, and responding compassionately.
• Ability to learn quickly, adapt to change, analyze successes and failures, and take on unfamiliar tasks.
• Functional and technical knowledge and skills to perform the role effectively.
• Ability to exchange accurate information about product offerings and frequently communicate with customers and/or caregivers regarding medical conditions and symptoms.
• Ability to frequently use a computer/POS system and standard office equipment, remain stationary when checking in customers or operating the register, and move products or totes weighing up to 30 pounds.
• Ability to twist, turn, bend, stand, and walk as required.

Nice To Haves

• One to three years of experience working in a cannabis retail setting.

Responsibilities

• Provide customers with knowledge, expertise, guidance, and a personalized experience by explaining potential benefits of the cannabis products offered.
• Resolve customer questions or concerns quickly and completely, and promptly communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varied sales volume, continue learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational, maintaining a customer-first focus.
• Meet or exceed daily sales metrics by following the customer experience selling cycle and offering tailored product suggestions; meet individual and team sales targets.
• Assist management in ensuring procedures are followed and regulatory and compliance standards are met.
• Help foster a positive work environment by treating everyone with dignity and respect and maintaining curiosity about cannabis.
• Perform other duties assigned by the Manager and/or Store Lead.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED