Patient Advocate- Onsite Part-Time

Sutherland • Peoria, IL

13d • Onsite

About The Position

Sutherland Healthcare Solutions is seeking a part-time Patient Advocate to work onsite at two hospitals in Peoria and Pekin, Illinois, for approximately 20–25 hours per week. The Patient Advocate screens patients for Medicaid and other state or federal assistance programs, determines eligibility, and helps patients with applications, documentation, and required follow-up. Screening may take place through bedside visits, phone interviews, or field visits.

The role involves coordinating with physicians, case managers, social workers, hospital staff, and government agencies; documenting patient interactions and account statuses; and completing weekly reports. The Patient Advocate is expected to follow company and client policies, quality standards, and Medicaid/HIX guidelines, travel locally to government offices as needed, maintain a professional appearance, and keep required certifications current. Local travel is required as needed; overnight travel is not.

Requirements

• Bachelor’s degree or equivalent work experience.
• Reliable transportation and ability to travel locally as needed; no overnight travel.
• Ability to work independently and make sound decisions.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent organizational, time management, and multitasking abilities.
• Basic computer proficiency and ability to maintain required system knowledge and certifications.

Nice To Haves

• Knowledge of Medicaid eligibility and the Health Insurance Exchange.
• Certified Application Counselor certification.
• Bilingual Spanish.

Responsibilities

• Screen patients through bedside visits, phone interviews, or field visits to determine eligibility for Medicaid and other assistance programs.
• Educate and assist patients with Medicaid and other assistance applications.
• Gather required documents and complete eligibility verification.
• Coordinate with physicians, case managers, social workers, hospital staff, and government agencies.
• Provide customer service and maintain professional relationships.
• Document patient interactions, update account statuses, and complete weekly reports.
• Follow Sutherland and client policies, quality standards, and Medicaid/HIX guidelines.
• Travel to local government offices as needed.
• Maintain a professional appearance and keep required certifications current.

What This Job Offers

• Job Type: Part-time