Patient Advocate - Bleeding Disorders - BioPlus Specialty Pharmacy
About The Position
The Patient Advocate - Bleeding Disorders at BioPlus Specialty Pharmacy is responsible for creating, planning, directing, and implementing internal operations and external customer service activities that support excellent infusion patient satisfaction. BioPlus Specialty Pharmacy, part of Elevance Health, provides specialty medication services and personalized support throughout patients’ treatment journeys. This is a hybrid role requiring associates to work in an office 1–2 days per week. Candidates must live within reasonable commuting distance of a posting location unless an accommodation is granted. The listed shift is 8:00 a.m.–5:00 p.m. Occasional travel is required.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience working in the infusion community or industry, or an equivalent combination of education and experience.
Nice To Haves
- Experience working with the hemophilia or bleeding disorder community.
- CPR+ system experience.
Responsibilities
- Serve as an advocate and primary contact for infusion patients, referral sources, and potential patients.
- Explain the operation of services and programs to current and new infusion patients and referral sources.
- Act as the single point of contact for patients and referral sources.
- Document patient communications for charting and customer service, and partner with the clinical team to support patient needs.
- Coordinate with internal staff to resolve issues when infusion prescriptions are not fulfilled in a timely manner.
- Develop consumer and patient educational materials and resources for distribution.
- Recommend treatment plan modifications and determine the need for additional services in conjunction with case management and the provider.
- Participate in projects with cross-functional teams.
- Travel occasionally.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
- Merit increases.
- Paid holidays.
- Paid time off.
- Incentive bonus programs, unless covered by a collective bargaining agreement.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short- and long-term disability benefits.
- 401(k) match.
- Stock purchase plan.
- Life insurance.
- Wellness programs.
- Financial education resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
