Patient Advocate - Bleeding Disorders - BioPlus Specialty Pharmacy

Elevance Health • Altamonte Springs, FL

5d • Hybrid

About The Position

The Patient Advocate for Bleeding Disorders at BioPlus Specialty Pharmacy creates, plans, directs, and implements internal operations and external customer service activities to support excellent infusion patient satisfaction. The role serves as an advocate and primary contact for infusion patients, referral sources, and potential patients, explaining available services and programs and acting as a single point of contact. The advocate documents patient communications, partners with the clinical team, coordinates issue resolution, develops educational resources, and works with case management and providers on treatment-plan modifications and additional services. The position is hybrid, requiring in-office work 1–2 days per week, and involves occasional travel. The stated shift is 8:00 a.m.–5:00 p.m. The role is non-management and non-exempt.

Requirements

• High school diploma or equivalent, and at least 2 years of experience working in the infusion community or industry; or an equivalent combination of education and experience.
• Ability to work in person 1–2 days per week at an office within reasonable commuting distance, unless an accommodation is granted.
• For certain patient/member-facing roles, vaccination against COVID-19 and influenza is required unless an acceptable explanation is provided.

Nice To Haves

• Experience working with the hemophilia or bleeding disorder community.
• CPR+ system experience.

Responsibilities

• Serve as an advocate and primary contact for infusion patients, referral sources, and potential patients.
• Explain the operation of services and programs to current and new infusion patients and referral sources.
• Act as the single point of contact for patients and referral sources.
• Document patient communications for charting and customer service, and partner with the clinical team to support patient needs.
• Coordinate with internal staff to resolve issues and concerns when infusion prescriptions are not fulfilled in a timely manner.
• Develop consumer and patient educational materials and resources for distribution.
• Recommend treatment-plan modifications and determine the need for additional services in conjunction with case management and providers.
• Participate in projects with cross-functional teams.
• Travel occasionally.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401(k) contribution and matching.
• Merit increases.
• Paid holidays.
• Paid time off.
• Incentive bonus programs, unless covered by a collective bargaining agreement.
• Medical, dental, and vision benefits.
• Short- and long-term disability benefits.
• Life insurance.
• Wellness programs.
• Financial education resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED