Patient Advocate (Part-Time)

Ayr Wellness • Winter Park, FL

5d • Onsite

About The Position

The Patient Advocate provides customers with an extraordinary experience through meaningful interaction, knowledgeable answers, and compassionate, genuine, and respectful service. The role helps foster an inclusive, forward-thinking dispensary environment and assists the Management Team with store activities and operations while following company policies, procedures, and operational guidelines.

The Patient Advocate explains potential benefits of cannabis products, resolves customer questions and concerns, accurately processes orders using POS and inventory systems, supports sales goals with tailored product suggestions, and helps maintain a clean, stocked, safe, and guest-ready dispensary. The role also supports compliance with applicable regulatory standards and contributes to a positive and respectful workplace.

Requirements

• Meet the minimum age requirement established by the state cannabis agency.
• Pass all background checks required by the state cannabis agency.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Have a high school diploma or GED.
• Have prior customer service experience in a hospitality, pharmacy, customer service, or retail environment.
• Be able to communicate accurate information about product offerings and frequently operate a computer/POS system and standard office equipment.
• Be able to remain stationary when checking in customers or operating the register; frequently move and transport products or totes weighing up to 30 pounds; and twist, turn, bend, stand, and walk as required.

Nice To Haves

• One to three years of experience working in a cannabis retail setting is preferred.

Responsibilities

• Provide knowledgeable guidance and a personalized experience to each customer by explaining potential benefits of the cannabis products offered.
• Resolve customer questions and concerns promptly and completely, and communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using POS and inventory tracking systems in compliance with company, local, and state policies.
• Stay active and engaged during varied sales volumes through continued learning, customer engagement, and assistance with stocking and maintaining the dispensary.
• Meet or exceed day-to-day sales metrics by following the customer-experience selling cycle and making tailored product suggestions.
• Assist management in ensuring procedures reflect regulatory and compliance standards.
• Help foster a positive work environment by treating others with dignity and respect and maintaining curiosity about cannabis.
• Keep all areas of the store, including restrooms, clean, safe, and guest-ready.
• Perform other duties as assigned by the Manager and/or Store Lead.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED