Hospice Liaison (Patient Advocate)

Ovation Hospice of Salt Lake•South Jordan, UT

70d•$70,000 - $90,000•Onsite

About The Position

Ovation Hospice is hiring Patient Advocates (Hospice Liaisons) for its Utah market. This field-based relationship role connects patients and families with hospice care by building trust with physicians, hospital discharge teams, skilled nursing facilities, case managers, and other healthcare partners. The role combines relationship-building with territory development, accountability for performance, and compassionate support for families navigating end-of-life care. The role is being hired as a cohort across three markets, with selected candidates sharing a start date, onboarding experience, and compensation structure. The position requires daily work in the community and a mandatory 2–3-hour field ride during the hiring process. Ovation Hospice is a multi-market hospice provider operating in Phoenix, Denver, and Salt Lake City. The company describes its focus as clinical excellence, operational discipline, genuine culture, strong systems, and leadership.

Requirements

Ability to build trust and credibility quickly in healthcare settings and with families.
Self-directed approach to planning and managing a territory, weekly activities, and follow-ups.
Resilience when referrals are lost or activity is slow.
Motivation to track performance and work toward goals.
Genuine alignment with the hospice mission and an understanding of the importance of helping families access hospice care.

Nice To Haves

Prior experience in hospice, home health, healthcare sales, case management, or a community liaison role is strongly preferred.
Candidates from outside healthcare may be considered if they demonstrate exceptional relational drive and a genuine connection to the work.

Responsibilities

Build and manage a referral territory by cultivating relationships with physicians, hospital case managers, skilled nursing facility social workers, and other healthcare partners.
Educate referral sources about Ovation’s clinical capabilities, patient criteria, and the value of timely hospice referrals.
Meet with families to explain hospice benefits and help them understand their options during an emotionally complex time.
Generate qualified referrals and convert them into patients in care to drive admissions growth.
Accurately track activity in the CRM, including visits, contacts, and pipeline.
Collaborate with the Administrator, clinical team, and intake coordinators to support seamless hand-offs and patient experience.
Represent Ovation in the community with professionalism, humility, and genuine care.