PATIENT ADVOCATE - Part Time
About The Position
The Patient Advocate works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The Patient Experience Liaison works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Liaison acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. Patient Experience Liaison leads, develops, implements, and evaluates system and site based strategies and initiatives that focus on providing an exceptional patient experience for Palm Point. Duties range from setting up an appointment through to after-care. The Patient Navigator will evaluate patient experience and establish a communication plan - reminders, recalls, education, review requests, and more - with patients. Patient Advocate will use their expertise to secure knowledge and tools that empower Physicians and Nurse Managers to provide the best patient experience. Facilitates consistent messaging, training, and measurement to create a patient and family centered culture. Responsible for developing and overseeing all aspects of the patient experience and related programs, training, and initiatives.
Requirements
- Bachelor's degree in psychology or related field preferred
- 1-3 years of relevant experience in a health care environment
- Strong ability to problem solve
- Exceptional Customer Service Skills
- Computer skills and knowledge of computer software programs
Responsibilities
- Works with patients and their families to address concerns or special needs.
- Works directly with healthcare team, hospital departments, and administration to solve problems.
- Acts as an intermediary between hospital departments and the patient/family.
- Leads, develops, implements, and evaluates system and site based strategies and initiatives focused on providing an exceptional patient experience.
- Evaluates patient experience and establishes a communication plan.
- Uses expertise to secure knowledge and tools that empower Physicians and Nurse Managers.
- Facilitates consistent messaging, training, and measurement to create a patient and family centered culture.
- Develops and oversees all aspects of the patient experience and related programs, training, and initiatives.
Benefits
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within UHS and its 300+ Subsidiaries!
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
