Patient Advocate (Part Time)

ORTHOCINCY•Edgewood, KY

2d•Onsite

About The Position

Responsible for financial counseling, monitoring payments and collection of delinquent patient accounts. The Patient Advocate will review all schedules and surgeries to determine out-of-pocket costs for patients, collect deposits based on established payment arrangements, and evaluate patient financial status to establish budget payment plans. This role involves monitoring private-pay patient accounts for delinquent payments, reviewing and contacting patients regarding delinquent accounts, and contacting lawyers involved in third-party litigation. The Patient Advocate will also educate patients on potential assistance programs and adhere to HIPAA guidelines, demonstrating a passion for excellence in customer care. Performs other duties as necessary for the practice.

Requirements

High school diploma.
Minimum two years of college, medical office financial counseling or collections experience.
Knowledge of medical billing/collection practices.
Knowledge of insurance filing and payment posting techniques.
Knowledge of basic medical coding and third-party operating procedures and practices.
Knowledge of collection methods and legal and regulatory government provisions regarding collection of accounts.
Knowledge of electronic health records and practice management systems.
Skill in establishing and maintaining effective internal and external working relationships.
Detail oriented.
Excellent adaptability skills.
Excellent communication, organizational and multi-tasking skills.
Basic math skills.
Ability to analyze situations and respond appropriately.
Standard office equipment.

Responsibilities

Responsible for reviewing all schedules and surgeries to determine out of pocket cost to patient.
Collect deposits of established payment arrangements.
Evaluates patient financial status and establishes budget payment plans.
Monitors private-pay patient accounts for delinquent payments and determines course of action.
Reviews delinquent accounts and contacts patients.
Contacts lawyers involved in third –party litigation.
Educates patient regarding assistance they may be eligible for.
Follow HIPAA guidelines.
Demonstrated passion for excellence with respect to treating and caring for customers.
Performs other duties that may be necessary or in the best interest of the practice.