Patient Accounts Collector (Atwater)

Available Staff Positions•Atwater, CA

About The Position

The Patient Accounts Collector is a member of the Finance/Billing team and works to maximize reimbursement through coding, billing, and collection for services rendered. The role maintains patient demographic and billing records, processes claims and payer remittances, follows up on outstanding accounts, and coordinates patient payment plans. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $22.46–$23.58 per hour. Some positions require bilingual ability.

Requirements

High school diploma or GED.
A minimum of 2–3 years of experience in office or medical billing, including at least 1 year as a Patient Accounts Biller or equivalent.
Bilingual ability is required for some positions.
Knowledge of photocopy machines, fax machines, calculators, and computers.
General knowledge of office procedures.
Ability to communicate verbally and in writing.
Ability to discuss financial matters with patients.
General knowledge of Current Procedural Terminology (CPT).
General knowledge of International Classification of Disease (ICD-9).
Knowledge of commercial, Medi-Cal, Medicare, and third-party billing and collection.
Ability to lift up to 40 pounds and push up to 100 pounds on wheels.
Ability to hear and speak clearly to communicate with staff and people served.
Adequate vision, with or without lenses, to read memos, computer screens, personnel forms, and clinical and administrative documents.
High manual dexterity and ability to reach above shoulder level, bend, squat, sit, stand, stoop, crouch, reach, kneel, twist or turn, finger, and feel.

Responsibilities

Maintain confidentiality pertaining to patient care.
Use professional telephone etiquette with patients, third parties, and the public.
Participate in teamwork and help achieve team and departmental goals.
Follow department and company policies.
Successfully complete front-office certification training in Patient Registration, Insurance Billing Group, Patient Account Ledger, and Eligibility.
Update and maintain patient demographic and billing record databases.
Apply knowledge of insurance payer types, financial classes, and insurance carriers.
Process incoming payer Explanation of Benefits and Remittance Advice using proper coding and procedures.
Use sound judgment and decision-making when following up on claims.
Process the required number of claims per work week.
Produce Open Aging reports and follow up on accounts receivable balances over 120 days.
Correct failed claim edits and reopen failed claims daily.
Write off account balances that exceed specific program billing limitations.
Identify the correct billing provider setup in MegaView.
Determine account credit balances and apply the proper correction process.
Coordinate patient payment plans and follow up on them.
Use electronic claims submission and electronic remittance downloads.
Act as a trainer or mentor to Patient Account Representatives and Patient Account Billers.
Work independently with minimal instruction.
Assist with other assigned job duties.