Patient Accounts Associate

Child Mind Institute•New York, NY

23h•Hybrid

About The Position

The Patient Accounts Associate is part of the Patient Accounts team and reports to the Senior Patient Accounts Associate. The role processes invoices, manages patient billing and accounts receivable, and supports the collection of outstanding payments. It works closely with clinicians, patients, families, and internal teams to resolve billing discrepancies, track payments, and maintain accurate financial records. This is a full-time, non-exempt hybrid position based at the Child Mind Institute's NYC headquarters office or another relevant location. It requires working in the office at least four days per week on a schedule determined by the supervisor. The in-office requirement and schedule may change according to program and organizational needs.

Requirements

Bachelor’s degree and at least one year of experience, or an equivalent combination of education and experience.

Responsibilities

Process all payments in the electronic medical record (EMR) system.
Manage billing documentation, including invoices, credit card authorizations, and consents.
Facilitate open balances and payment plans, and conduct follow-up and escalation to keep accounts up to date.
Provide high-quality customer service in daily interactions with patients and families.
Understand mental health billing codes, rules, and regulations, and communicate them clearly to patients and clinicians.
Review daily transactions and process corrections.
Liaise with insurance companies on patients' behalf when necessary.
Resolve urgent, sensitive, and confidential issues with discretion and integrity, and protect personal health information.
Perform additional job-related duties as needed.