Patient Accounts Representative

Saint Luke's Physician Group•Kansas City, MO

3d•Remote

About The Position

Saint Luke’s in Kansas City is seeking a Patient Accounts Representative to manage patient accounts, provide customer service, and troubleshoot issues while following established billing and reimbursement processes and policies. This role works remotely in the Kansas City area in a call center environment. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The representative handles patient inquiries and account processing, including billing questions, payment collection, price estimates, payment plans, and financial assistance. The role also involves working in the Electronic Medical Record system, coordinating with other departments, and identifying trends and opportunities to improve patient satisfaction and workflow. In SBO, the representative also performs straightforward coding and meets department productivity and quality metrics.

Requirements

At least 1 year of applicable experience.
Diploma.
Excellent customer service skills.
Strong computer skills.
Strong critical thinking skills.
Ability to multitask.
Comfort working in a call center environment.

Responsibilities

Answer inbound patient calls.
Respond to patient emails in the Electronic Medical Record system.
Make outbound collection calls to obtain information needed to collect payment.
Provide price estimates to patients.
Process credit card payments.
Establish payment plans and refer patients to the extended payment plan vendor when applicable.
Identify patients who may need financial assistance and explain the process and required documentation.
Research and troubleshoot patient balance issues.
Act as a liaison between patients and other departments as needed.
Process incoming mail and faxes.
Process accounts in an Electronic Medical Record work queue and take appropriate action.
In SBO, perform straightforward coding, including reviewing patient charts for billing implications or referrals.
Meet department productivity and quality metrics.
Identify and report trends and opportunities to improve patient satisfaction and workflow efficiencies, including preventable reasons for patient calls.