Patient Accounts Representative

Grand River Health Main Campus•Rifle, CO

6d•$19 - $24•Onsite

About The Position

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care. This role helps create a positive patient experience by serving as the first point of contact for Patient Financial Services (PFS). Provide friendly, professional support while helping patients navigate billing questions, insurance information, and account needs.

Requirements

High school diploma or equivalent preferred
Previous experience in a similar role within a healthcare setting is a plus.
Strong verbal and written communication skills, with a professional, helpful approach when working with patients, providers, and coworkers.
Basic computer, math, and office skills, including word processing, spreadsheets, document formatting, and standard office equipment.
Excellent attention to detail, organization, and problem-solving skills, with the ability to manage multiple tasks and interruptions while maintaining accuracy.
Ability to maintain patient confidentiality in accordance with HIPAA requirements
Become proficient in department-specific systems within six months of hire.

Responsibilities

Greet patients and respond to phone inquiries, update demographic and insurance information, and direct questions to the appropriate team members.
Review claims for billing requirements, follow up on accounts, apply appropriate adjustments, and assist patients with billing questions and account updates.
Collect and accurately report payments, follow up with patients regarding outstanding balances, and assist with insurance-related tasks.
Provide administrative support, including answering calls, distributing messages, scanning documents, and managing information through phone, email, fax, and electronic systems.
Maintain effective working relationships with patients, providers, coworkers, and community members while communicating with PFS leadership, cross-training with team members, and providing backup support as needed.
Perform a variety of tasks and other duties as assigned.