Patient Accounts Representative

H2 Health • Jacksonville, FL

6h • Onsite

About The Position

H2 Health is seeking a Patient Accounts Representative to support patient-centered care by managing billing and reimbursement functions. This role serves as a link between patients, providers, and payers, helping ensure financial details are handled accurately and confidentially. The representative works with clinical and administrative teams to support accurate documentation and billing compliance.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in medical billing, collections, or patient accounts.
• Strong understanding of insurance claims, EOBs, and reimbursement procedures.
• Familiarity with EMR/EHR systems and office software.
• Excellent communication, organization, and problem-solving skills.
• Ability to handle sensitive financial and medical information with discretion.

Nice To Haves

• Coursework in healthcare billing or finance.

Responsibilities

• Review and process claims for accuracy and completeness before submission.
• Make collections calls and process payments within the EMR.
• Monitor accounts receivable, follow up on unpaid claims, and resolve denials.
• Communicate with patients about their accounts, balances, and insurance benefits.
• Work with clinical and administrative teams to ensure accurate documentation and billing compliance.
• Maintain patient account records with integrity, confidentiality, and attention to detail.

Benefits

• Competitive hourly pay.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer match.
• PTO.
• Paid holidays.
• Company-paid life insurance.
• Growth opportunities in healthcare administration and operations.
• Flexible scheduling options.
• Parental leave.
• Employee rewards, discounts, and recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED