Manager, Patient Accounts
About The Position
The Manager, Patient Accounts leads the department’s daily financial operations at Roswell Park Comprehensive Cancer Center, overseeing accurate and timely processing, reconciliation, and collection of patient account transactions while supporting a positive experience for patients and families. The position combines team leadership, financial oversight, customer service, compliance, and process improvement, working with staff and organizational partners to maintain accurate transactions and responsive support. The manager oversees posting, reconciliation, collections, customer service, workflows, and performance metrics; develops staff through training and coaching; resolves complex customer concerns; and maintains operational controls, policies, and procedures. The role also manages departmental operating and capital budgets, supports forecasting and financial planning, and prepares documentation for audits, regulatory reviews, and government reporting. The position is full-time, 40 hours per week, on the first shift. The starting annual salary is $90,678, and the posting states that the position can include a comprehensive benefits package.
Requirements
- Bachelor’s degree in Business or a related field and five years of full-time healthcare billing experience, including 18 months in a supervisory, managerial, consultative, or executive capacity; or an associate’s degree in Business or a related field and seven years of full-time healthcare billing experience, including 18 months in one of those capacities; or a high school diploma or equivalency diploma and nine years of full-time healthcare billing experience, including 18 months in one of those capacities.
- Required degrees must be granted by an accredited school, college, or university, or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.
- Experience leading teams in healthcare revenue cycle, patient accounts, billing, collections, accounting, or financial operations.
- Strong knowledge of financial transaction processing, account reconciliation, collections, and reporting practices.
- Demonstrated leadership abilities, including coaching, developing, and motivating employees.
- Excellent analytical and problem-solving skills.
- Strong organizational skills and attention to detail.
- Experience developing and improving operational processes and controls.
- Knowledge of healthcare regulations, privacy requirements, and compliance standards.
- Ability to manage multiple priorities while maintaining accuracy and customer service.
- Strong communication and relationship-building skills.
- Patient-focused approach and commitment to resolving issues professionally and compassionately.
Nice To Haves
- Experience preparing budgets, forecasts, financial reports, or audit documentation is highly valued.
Responsibilities
- Lead daily patient accounts operations and ensure accurate, timely processing of financial transactions.
- Oversee posting, reconciliation, collection activities, and customer service functions.
- Monitor productivity, workflows, and performance metrics to support operational efficiency and service excellence.
- Review collection activities, account follow-up, and transaction processing to identify and resolve discrepancies.
- Assign projects and responsibilities to team members and ensure deadlines and service expectations are met.
- Provide training, coaching, technical support, and ongoing development opportunities for staff.
- Respond to complex customer concerns and collaborate with patients, internal departments, and external partners to resolve them.
- Establish and maintain operational controls that support compliance, accuracy, and financial integrity.
- Develop, maintain, and improve departmental policies, procedures, and best practices.
- Prepare and manage departmental operating and capital budgets and monitor financial performance.
- Support forecasting and financial planning, including bad debt and contractual allowance analysis.
- Prepare reports and documentation for audits, regulatory reviews, and government reporting.
- Ensure confidentiality and security of patient and financial information.
- Partner with organizational leaders to identify process improvement and operational excellence opportunities.
Benefits
- Comprehensive benefits package (stated as available with the starting annual salary).
- Professional development and leadership advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
