Patient Accounts Lead

Deaconess Health System•Evansville, IN

12d•Remote

About The Position

Deaconess is seeking a compassionate and dedicated Patient Accounts Lead to support patients throughout their financial experience. The role reviews and resolves outstanding accounts, responds to patient and account inquiries, and ensures work is completed accurately, efficiently, and in accordance with department policies and productivity standards. The Patient Accounts Lead serves as a resource for Patient Accounts staff, promoting accuracy, productivity, teamwork, and exceptional customer service. The position is remote and works day shift, Monday through Friday, from 8:00 a.m. to 4:30 p.m.

Requirements

Completion of high school or GED.
Two to four years of experience in a physician office, hospital registration, collection agency, hospital or professional billing, or training at an educational institution that includes medical billing.

Responsibilities

Review and resolve outstanding patient account invoices and items in assigned work queues according to department policies and procedures.
Meet established departmental productivity and quality standards while completing work accurately and promptly.
Respond to patient and account inquiries received through correspondence, electronic mail, or telephone within three business days.
Research account information and take appropriate action to resolve outstanding issues and facilitate accurate account resolution.
Document actions taken clearly, concisely, and understandably.
Maintain compliance with applicable regulations, hospital policies, and department procedures.
Communicate accurately and professionally about account-related questions and concerns.
Demonstrate competency in assigned areas upon hire or transition to new duties, and complete additional competency requirements when responsibilities or workflows change significantly.
Provide leadership and support to Patient Accounts staff while promoting accuracy, productivity, teamwork, and exceptional customer service.
Perform other duties as assigned.