Patient Accounts Associate

Child Mind Institute•New York, NY

13d•$50,000 - $56,000•Hybrid

About The Position

As part of the Patient Accounts team, the Patient Accounts Associate reports to the Senior Patient Accounts Associate. The role processes invoices, manages patient billing and accounts receivable, and supports collection of outstanding payments. It works closely with clinicians, patients, and internal teams to resolve billing discrepancies, track payments, and maintain accurate financial records. This is a non-exempt, full-time hybrid position requiring at least four days per week in the office, on a schedule determined by the supervisor. The position is based at the NYC headquarters or another relevant location; the office requirement and schedule may change according to program and organizational needs.

Requirements

Bachelor’s degree and at least 1 year of experience, or an equivalent combination of education and experience.

Responsibilities

Process all payments in the electronic medical record (EMR) system.
Manage billing documentation, including invoices, credit card authorizations, and consents.
Facilitate management of open balances, payment plans, follow-up, and escalation to keep accounts up to date.
Provide high-quality customer service in daily interactions with patients and families.
Understand mental health billing codes, rules, and regulations, and communicate clearly with patients and clinicians.
Review daily transactions and process corrections.
Liaise with insurance companies on patients' behalf when necessary.
Resolve urgent, sensitive, and confidential issues with discretion and integrity, and protect personal health information.
Perform additional job-related duties as needed.