PATIENT ACCOUNTS REP

UHS • Bedford Charter Township, MI

1d • Onsite

About The Position

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions, including individual and group therapy, experiential therapy, equine and art therapy, and yoga. The facility is located in Augusta, Michigan, and is part of Universal Health Services, Inc. (UHS).

The Patient Accounts Representative coordinates collection of patient out-of-pocket expenses in a timely, effective, and efficient manner. The role works with Admissions and patients or guarantors to explain, calculate, track, and collect amounts due during treatment and after discharge. It also maintains payment records and deposits, coordinates outstanding balances with a billing vendor, and notarizes documents and trains other staff on notary processes.

Requirements

• High school degree or GED required.
• At least 2 years of experience in insurance verification and/or insurance billing.
• High level of interpersonal skills, including poise, professionalism, tact, and diplomacy.
• Good judgment and common sense, with the ability to handle ambiguity.
• Exceptional analytical and problem-solving skills.
• Maintain appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources, and other contacts.
• Strong knowledge of computer software applications for word processing and spreadsheets, including MS Word and Excel.

Responsibilities

• Work closely with the Admissions department to define expected out-of-pocket expenses for families, including amounts due at admission or deferred payments.
• Meet patients at admission to review financial expectations and collect payments due compassionately and effectively.
• Track payments made and amounts due throughout active treatment, and meet with patients and/or guarantors to support timely payment.
• Calculate deductibles, co-payments, transportation fees, and ancillary fees; communicate them clearly and update calculations and communications when a patient's status changes.
• Coordinate outstanding out-of-pocket fees after discharge with the billing vendor and designate appropriate fees for collections after the vendor's collection attempts.
• Maintain accurate accounting and allocation of receipts and deposits, and manage bank deposits.
• Notarize documents and train other FRN staff on proper notary processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED