Patient Account Collector HYBRID

Rotech Healthcare Inc.•Lakeland, FL

40d•Hybrid

About The Position

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to manage a portfolio of patient accounts, resolve outstanding balances, and support patient satisfaction while ensuring financial integrity. The role includes communicating with patients about balances and payment options, conducting insurance follow-up and skip tracing, and accurately documenting account activity. The collector must comply with the Fair Debt Collection Practices Act (FDCPA), HIPAA, and internal policies, maintain the confidentiality and security of patient and company information, and help patients resolve billing questions professionally and empathetically. The position is hybrid, with three days in the office and two days working from home. Other duties may be assigned, and responsibilities may change.

Requirements

High school diploma or GED equivalent.
Ability to interpret verbal, non-verbal, written, and visual communications.
Ability to perform basic mathematical calculations accurately.
Ability to work independently and collaboratively within a team.
Ability to maintain confidentiality and exercise discretion when handling sensitive information.
Self-motivation, organization, time-management skills, and problem-solving ability using deductive reasoning.
Strong attention to detail and ability to multitask effectively.
Strong written and verbal English communication skills.
Ability to navigate the internet and conduct online research.
Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers or tablets.
Proficiency with email communication platforms.
Working knowledge of Microsoft Outlook, Word, and Excel.
Ability to lift and carry office equipment when needed.
Ability to read small print on screens and documents, requiring close vision.
Ability to sit, stand, walk, talk, and listen for extended periods.

Nice To Haves

Background in the medical field with experience in administrative record management.
Experience working with medical equipment.
Familiarity with medical billing processes and reimbursement procedures.
Knowledge of medical terminology.
At least one year of related work experience.

Responsibilities

Contact patients to discuss outstanding balances and arrange payment plans based on their financial circumstances.
Perform insurance follow-up and skip tracing for unreachable accounts.
Document collection efforts and account updates accurately in the system.
Comply with FDCPA, HIPAA, and internal policies during communications.
Collect and post payments, escalating unresolved accounts to collections or legal when necessary.
Help patients resolve billing questions and concerns professionally and empathetically.
Maintain the confidentiality and security of patient and company information.
Perform other duties as assigned.

Benefits

Generous paid time off and paid holidays.
Overtime pay for non-exempt positions, as applicable.
Bonus and incentive opportunities.
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B and TB vaccinations.