Patient Access Technician

MultiCare Health System•Spokane Valley, WA

13d•Onsite

About The Position

The Patient Access Technician (PAT) is an intermediate-level clerical position responsible for accurate patient admissions and registration. The role calls for professional service orientation, good judgment, and independent thinking. The technician processes admissions and registrations, gathers patient demographic and insurance information, verifies eligibility, and helps resolve financial assistance needs in accordance with organizational policies, procedures, and regulatory requirements.

Requirements

Graduate of a health vocational program such as Patient Access, Medical Assistance, or Medical Billing & Insurance; alternatively, one year of experience performing any combination of admitting, Health Unit Coordinator, patient registration, customer service, or billing duties is required.
Healthcare setting experience is preferred.

Nice To Haves

Experience in a healthcare setting.

Responsibilities

Ensure complete and accurate patient admissions and registrations according to organizational policies, procedures, and regulatory requirements.
Obtain inpatient bed assignments and process inpatient admissions, including arm banding, addressograph plates, and required forms.
Pre-admit scheduled inpatient, outpatient, and ambulatory patients to facilitate a smooth and timely admission or registration process.
Obtain direct-admission information and enter reservations in the computer system to notify other areas.
Conduct comprehensive bedside or telephone interviews with patients, relatives, or representatives to obtain demographic, insurance, and third-party liability information.
Perform eligibility verification, resolve discrepancies, assess the need for financial assistance recommendations and applications, and refer patients to a Financial Counselor when necessary.