Patient Access Technician OCED

MultiCare Health System•Federal Way, WA

6d•Onsite

About The Position

The Patient Access Technician (PAT) welcomes patients at a MultiCare Off-Campus Emergency Department and works closely with financial and clinical teams to help create an optimal patient experience. The role ensures patient admissions and registrations are complete and accurate in accordance with organizational policies, procedures, and regulatory requirements. The position is listed at 0.01 FTE with variable scheduling and 12-hour shifts.

Requirements

Graduate of a health vocational program such as patient access, medical assistance, medical billing and insurance, or medical general.
One year of admitting, billing, registration, or customer service experience may be considered in lieu of the required education.

Responsibilities

Complete accurate patient admissions and registrations according to organizational policies, procedures, and regulatory requirements.
Obtain inpatient bed assignments and process inpatient admissions, including arm banding, addressograph plates, and required forms.
Pre-admit scheduled inpatient, outpatient, and ambulatory patients to facilitate a smooth and timely admission or registration.
Obtain direct-admission information and enter reservations in the computer system to notify other areas.
Conduct bedside or telephone interviews with patients, relatives, or representatives to obtain demographic, insurance, and third-party liability information.
Verify eligibility, resolve discrepancies, determine whether financial assistance may be appropriate, and refer patients to a Financial Counselor when necessary.