Patient Access Technician OCED

MultiCare Health System•South Hill, WA

About The Position

The Patient Access Technician (PAT) welcomes patients at a MultiCare Off-Campus Emergency Department and works closely with financial and clinical teams to support an optimal patient experience. The position is listed at 0.01 FTE, with variable shifts and a schedule of 12-hour shifts. The role is responsible for accurate patient admissions and registrations in accordance with organizational policies, procedures, and regulatory requirements. It also supports inpatient admissions and bed assignments, pre-admission processes, direct-admit reservations, patient interviews, eligibility verification, and financial assistance referrals.

Requirements

Graduate of a health vocational program such as patient access, medical assistance, medical billing and insurance, or medical general.
One year of admitting, billing, registration, or customer service experience may be considered in lieu of the education requirement.

Responsibilities

Ensure patient admissions and registrations are complete and accurate according to organizational policies, procedures, and regulatory requirements.
Obtain inpatient bed assignments and process inpatient admissions, including arm banding, addressograph plates, and required forms.
Pre-admit scheduled inpatient, outpatient, and ambulatory patients to facilitate a smooth and timely admission or registration.
Obtain direct-admit information and enter a reservation in the computer system to notify other areas.
Conduct comprehensive bedside or telephone interviews with patients, relatives, or representatives to obtain demographic, insurance, and third-party liability information.
Perform eligibility verification, resolve discrepancies, determine whether financial assistance may be needed, and refer patients to a Financial Counselor when appropriate.