Patient Access Technician

MultiCare Health System•Parkland, FL

8d•$25 - $38•Onsite

About The Position

The Patient Access Technician (PAT) welcomes patients at one of MultiCare’s Off-Campus Emergency Departments and works closely with financial and clinical teams to support an optimal patient experience. The role is responsible for accurate admissions and registrations, coordinating inpatient admissions and bed assignments, and pre-admitting scheduled patients. It also involves gathering demographic, insurance, and third-party liability information, verifying eligibility, resolving discrepancies, and identifying when financial assistance or referral to a Financial Counselor may be appropriate.

Requirements

Graduate of a health vocational program, such as patient access, medical assistance, medical billing and insurance, or medical general.
One year of admitting, billing, registration, or customer service experience may be considered in lieu of the required education.

Responsibilities

Ensure complete and accurate patient admissions and registrations in accordance with organizational policies and procedures and regulatory requirements.
Obtain inpatient bed assignments and process inpatient admissions, including arm banding, preparing the addressograph plate, and completing necessary forms.
Pre-admit scheduled inpatient, outpatient, and ambulatory patients to facilitate a smooth and timely admission or registration process.
Obtain direct-admission information and enter a reservation in the computer system to notify other areas.
Conduct comprehensive bedside or telephone interviews with patients, relatives, or representatives to obtain relevant demographic, insurance, and third-party liability information.
Verify eligibility and resolve discrepancies; determine whether financial assistance may be needed and refer patients to the Financial Counselor where necessary.