Patient Access Technician

MultiCare Health System • Tacoma, WA

6d

About The Position

The Patient Access Technician (PAT) welcomes patients at one of MultiCare’s Off-Campus Emergency Departments and works closely with financial and clinical teams to create an optimum patient experience. The role is responsible for accurate patient admissions and registrations, supporting patients through the intake process, and coordinating admission information with other areas.

Requirements

• Graduate of a health vocational program such as patient access, medical assistance, medical billing and insurance, or medical general.
• One year of admitting, billing, registration, or customer service experience may be considered in lieu of the required education.

Responsibilities

• Ensure patient admissions and registrations are complete and accurate in accordance with organizational policies, procedures, and regulatory requirements.
• Obtain inpatient bed assignments and process inpatient admissions, including arm banding, addressograph plates, and required forms.
• Pre-admit scheduled inpatient, outpatient, and ambulatory patients to facilitate a smooth and timely admission or registration process.
• Obtain direct-admit information and enter reservations in the computer system to notify other areas.
• Conduct comprehensive bedside or telephone interviews with patients, relatives, or representatives to obtain demographic, insurance, and third-party liability information.
• Verify eligibility, resolve discrepancies, determine whether financial assistance may be appropriate, and refer patients to a Financial Counselor when necessary.

Benefits

• Competitive tuition assistance
• Career development
• Generous paid time off
• Employee Assistance Programs
• Medical benefits
• Dental benefits
• Retirement benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed