Patient Access Tech II - Patient Registration

Great Plains Health•North Platte, NE

About The Position

The Patient Access Tech II coordinates patient access activities, including answering incoming phone calls, scheduling and registration, patient check-in and check-out, routing patient-related calls to the appropriate department, and managing referrals. The role maintains and uses the Hospital Information System and Document Imaging System to pre-register and register patients and update records for changes in patient status, transfers, newborn admissions, and discharges. After six months of employment, the position requires a registration accuracy rate of at least 99%. The Patient Access Tech II interprets insurance information, checks insurance eligibility through websites, uses software applications including the chart and order repositories, and manages downtime procedures and system re-initiation. The role also completes patient financial screening, processes payments, explains financial responsibility and good faith estimates, arranges payment plans, and posts post-service payments. The position is based in a general private physician office setting with an open office arrangement and some exposure to noise.

Requirements

High school diploma or equivalent.
Must be at least 19 years of age.
Ability to interpret insurance information and insurance cards.
Ability to use software applications, including the chart repository and order repository.
Ability to manage system downtime procedures and system re-initiation.
Ability to check insurance eligibility through websites.
Ability to complete patient financial screening and process patient payments.

Responsibilities

Coordinate patient access activities.
Answer incoming phone calls and route patient-related calls to the appropriate department.
Schedule and register patients, including patient check-in and check-out.
Manage referrals.
Use the Hospital Information System and Document Imaging System to pre-register and register patients and update records for changes in patient status, transfers, newborn admissions, and discharges.
Maintain a minimum registration accuracy rate of 99% after six months of employment.
Interpret insurance information and insurance cards, and check patient insurance eligibility through websites.
Use software applications, including the chart repository and order repository, to carry out duties.
Manage downtime procedures and re-initiation of the Hospital Information System and Document Imaging System.
Complete patient financial screening to facilitate patient needs and financial reimbursement.
Process patient payments and explain financial responsibility, good faith estimates, payment plans, and post-service payment posting.