Patient Access Tech II - Patient Registration

Great Plains Health • North Platte, NE

4d

About The Position

The Patient Access Tech II coordinates patient access activities, including answering incoming calls, scheduling and registration, patient check-in and check-out, routing patient-related calls to the appropriate department, and referral management. The role maintains and uses registration and document-imaging systems to pre-register and register patients and update records when patient status changes, transfers, newborn admissions, or discharges occur. After six months of employment, the employee must maintain a registration accuracy rate of at least 99%. The position also involves interpreting insurance information, checking eligibility, completing financial screening, processing payments, and explaining financial responsibility and payment options.

Requirements

• High school diploma or equivalent.
• Must be at least 19 years of age.
• Ability to interpret insurance information and insurance cards.
• Ability to use software applications, including chart and order repositories.
• Ability to manage system downtime procedures and re-initiation.
• Ability to check insurance eligibility through websites and complete patient financial screening.
• Ability to process payments and explain financial responsibility and payment options.

Responsibilities

• Answer incoming phone calls and route patient-related calls to the appropriate department.
• Schedule appointments and perform patient registration, check-in, and check-out.
• Manage referrals.
• Use registration modules in the Hospital Information System and Document Imaging System to pre-register and register patients.
• Correct or update databases to reflect changes in patient status, transfers, newborn admissions, and discharges.
• Interpret insurance information and insurance cards, and check patient insurance eligibility through websites.
• Use software applications, including the chart repository and order repository.
• Manage downtime procedures and re-initiation of the Hospital Information System and Document Imaging System.
• Complete patient financial screening to facilitate patient needs and financial reimbursement.
• Process patient payments and explain financial responsibility, including good faith estimates, payment plans, and post-service payment posting.
• Maintain a minimum registration accuracy rate of 99% after six months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED