Patient Access Supervisor, Patient Access Services, Full-Time, Evenings, Baptist South
About The Position
Baptist Health is hiring a Patient Access Team Lead to oversee daily Patient Access operations at Baptist South in Jacksonville, Florida. This full-time evening-shift role supports a positive patient experience and accurate registration and front-end revenue cycle operations. The schedule is Thursday through Saturday, 2 p.m. to 2:30 a.m., with weekend coverage support as assigned. The role oversees registration, scheduling support, and pre-registration; monitors insurance verification, financial clearance, and point-of-service collections; coordinates staffing and workflows; and monitors quality, productivity, and compliance. It also provides leadership support and escalation for complex issues, supports team member training and development, and promotes service excellence, continuous improvement, and accountability.
Requirements
- 3–5 years of experience in Patient Access, registration, scheduling, insurance verification, authorization, financial clearance, or revenue cycle.
Nice To Haves
- Prior lead, supervisory, training, or formal leadership experience.
- Prior Epic experience.
- Associate or bachelor’s degree in healthcare administration, business, finance, or a related field.
Responsibilities
- Oversee daily Patient Access operations, including registration, scheduling support, and pre-registration.
- Monitor insurance verification, financial clearance, and point-of-service collection activities to support accurate patient intake and revenue cycle performance.
- Coordinate staffing and workflows to maintain operational coverage, including weekend coverage support as assigned.
- Monitor quality, productivity, and compliance with organizational policies and applicable regulatory requirements.
- Provide leadership support and escalate complex registration, financial clearance, and patient access issues as needed.
- Support team member training, coaching, development, and accountability.
- Promote exceptional patient experience, service excellence, and continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
