Patient Access Supervisor - Westwood

Denver Health and Hospital Authority•Denver, CO

19d

About The Position

Denver Health is recruiting a mission-driven Patient Access Supervisor for Westwood Family Practice. Under minimal supervision, this role oversees day-to-day operations in alignment with organizational goals and leads staff responsible for insurance verification, financial clearance of future visits, and documentation and verification of health insurance coverage. The supervisor and staff use the EPIC system and third-party sites to verify patient eligibility and benefits. The supervisor also provides administrative support to management, trains and coaches specialists, assigns clerical work, conducts performance reviews, and initiates corrective action when needed. The role promotes exemplary customer service through training and role modeling and manages staff schedules and service metrics to support consistent access to care. The supervisor oversees clerical staffing and clinic operations, monitors registration flow and phone queues, supports provider and front-desk functions, and works with providers, back-office staff, and clerical specialists. The position also supports patient financial clearance, clinic projects and process improvements, reporting, staff development, and patient experience initiatives. Denver Health describes itself as an integrated academic healthcare system and Colorado’s primary safety-net healthcare system. The position is a regular, day-shift role. The listed salary is $55,800 to $81,000 per year.

Requirements

Five years in a hospital or medical office setting with benefit verification and financial vetting processes.
Skilled in evaluating factors requiring judgment, analytical thinking, and problem solving.
Ability to coordinate and supervise several functions, programs, or projects simultaneously at different stages of completion.
Ability to resolve problems arising in the normal course of work, using specialized knowledge of organizational programs and policies.
Proficient in Microsoft Office.
Knowledge of Epic, insurance verification portals, and Cisco applications.

Nice To Haves

Two years of supervisory or lead experience, with an emphasis on customer service.

Responsibilities

Assign duties to clerical staff and review their work.
Implement, coach, and support patient experience tactics and initiatives.
Schedule personnel and maintain adequate staffing levels, including arranging staff coverage.
Reevaluate workflows and improve processes; maintain clinic standard work and identify opportunities to eliminate waste.
Inform staff about new policies and processes and maintain and disseminate current process, policy, and procedure knowledge.
Monitor and track quality assurance.
Identify staff training and development needs and ensure appropriate training is provided.
Hire clerks, complete performance appraisals, provide regular performance feedback and coaching, and handle disciplinary action and corrective measures.
Monitor employee timecards.
Monitor registration flow and phone queues.
Maintain a timely and efficient charge reconciliation process.
Stay involved in clinic projects and initiatives and serve as a liaison between providers, back-office staff, and clerical specialists.
Promote team building through clinic activities and staff meetings; schedule and attend regular management and staff meetings.
Direct patients and families to appropriate resources, including enrollment, concern resolution, and patient accounts; assist the Program Manager and Team Leader with patient complaints.
Order forms and supplies, maintain inventory, and resolve supply issues.
Address service-related concerns involving computers and office systems.
Support the Program Manager and Team Leader and provide joint leadership.
Collect comprehensive demographic and insurance information; track, summarize, and present reports regularly.
Plan and monitor work activities, set priorities and goals, and participate in performance evaluations, corrective actions, and employee coaching and training.
Ensure complete and accurate patient vetting, including timely authorizations and financial clearance.
Create, edit, and maintain provider templates and schedules.
Monitor and track clerical efficiency through scheduling, charge entry, and registration systems.
Complete and submit assigned data and tracking reports on time, which may include sessions and service-denied reports.
Support and participate in the Patient Centered Medical Home initiative.
Monitor, assist, and support front-desk staff with registration, scheduling, Health Information Management processes, and other front-desk operations.
Manage and maintain cash-handling processes and procedures.
Know and instruct staff on downtime procedures.

Benefits

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center at the Denver Health main campus and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts and perks on brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, and professional development opportunities through the Workforce Development Center, supporting internal career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness eligibility, free student loan coaching, and assistance navigating the PSLF program.
Eligibility as an employer for National Health Service Corps and Colorado Health Service Corps programs.