Patient Access Supervisor - Bangor
About The Position
The Patient Access Supervisor coordinates, supervises, and is accountable for the daily activities of the central registration department, and assists the patient access manager as needed. The role is based onsite at Northern Light Eastern Maine Medical Center in Bangor, Maine. It is full-time, with required flexibility for the specified Tuesday–Friday, 11:00 a.m.–9:30 p.m. schedule and occasional overtime and weekend or evening on-call availability. On-the-job training is provided, with training hours aligned to the employee’s schedule. The supervisor oversees staff coverage and performance, sets team priorities, produces reports on non-clinical tasks, and helps plan for department needs. The role works within established policies, procedures, and business plans, resolving operational problems using defined processes, expertise, and judgment. The supervisor serves as a liaison to after-hours services and supervisors in other business areas.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- At least 2 years of in-person customer service experience.
- Experience working as a supervisor, manager, or team lead.
- Proficiency with Microsoft Word, Excel, and Outlook, or Google equivalents. This includes creating and editing correspondence and spreadsheets, sorting spreadsheets, and managing email and calendars.
- Familiarity with computers and Windows PC applications, including the ability to learn and use new and complex applications.
- Ability to work a four-day workweek, Tuesday through Friday, from 11:00 a.m. to 9:30 p.m., with a 30-minute lunch; Saturday, Sunday, and Monday off.
- Ability to work full-time onsite at 489 State St., Bangor, ME 04401, Northern Light Eastern Maine Medical Center.
- Full flu vaccination is an essential job function; candidates in states requiring flu booster doses must comply with those requirements.
- Ability to perform all essential job functions with or without reasonable accommodation.
- Must pass a drug test before beginning employment.
Nice To Haves
- Experience with medical or health terminology.
- Healthcare customer experience.
- Healthcare or insurance benefits experience.
- Experience in sales or collections.
Responsibilities
- Ensure adequate phone coverage at all times and serve as the primary liaison with after-hours service to maintain coverage.
- Review and appropriately approve PTO requests for supervised staff while meeting business needs.
- Monitor staff attendance and task performance through observation, call monitoring, and formal audit tools.
- Conduct at least quarterly one-on-one meetings with all supervised staff.
- Set daily team priorities to ensure timely completion of work and adherence to department timelines and guidelines.
- Produce reports related to non-clinical tasks as needed.
- Develop plans to meet short- and long-term department needs and objectives.
- Identify and resolve operational problems using defined processes, expertise, and judgment.
- Make decisions guided by policies, procedures, the business plan, and the supervising manager.
- Serve as the primary liaison with supervisors in other business areas, including Continuity of Care, Member Services, and IS.
- Assist the patient access manager as needed.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
