Patient Access Supervisor (75122)

Women's Care•Brandon, FL

12d

About The Position

Women’s Care is a women’s healthcare group founded in 1998, with more than 100 locations and over 400 OB/GYNs and specialists. The Patient Access Supervisor provides professional supervisory support to the patient access team and other administrative staff within an assigned unit, following established standards and practices. The role oversees day-to-day patient and office flow in conjunction with the Clinical Supervisor and maintains provider templates to support targeted week-over-week utilization in alignment with organizational goals. The supervisor reviews online scheduling platforms weekly and reports errors or inconsistencies to the Practice Manager. The role monitors provider schedule use daily, enforces patient access workflows, responds to non-clinical patient concerns, and supervises and trains administrative staff across locations and functions. Responsibilities also include managing front-desk and call-center workflows, preparing and reporting eCW data, and overseeing office supplies and equipment. The supervisor is expected to represent Women’s Care’s mission and values and comply with HIPAA rules and guidelines.

Requirements

High school diploma or equivalent.
At least two years of progressive experience working in a medical practice.
Experience working with EMR systems and knowledge of their functionality.
Knowledge of medical terminology, medical billing, and insurance reimbursement.
Ability to lead and manage a team, including experience in conflict resolution.
Critical-thinking and problem-solving skills, including the ability to identify solutions.
Strong attention to detail and accuracy.
Professional and positive outlook and manner.
Dependable, reliable, and punctual.
Ability to work cooperatively in group situations, support coworkers, resolve conflicts, inspire trust, and treat patients and coworkers with respect.

Nice To Haves

Bachelor’s degree.
Medical-practice experience in OBGYN.
Experience with eCW.

Responsibilities

Provide supervisory support to patient access team members and other administrative staff in an assigned unit.
Oversee day-to-day patient and office flow in conjunction with the Clinical Supervisor.
Maintain provider templates and drive targeted week-to-week increases in utilization in alignment with organizational goals.
Review online scheduling platforms weekly and communicate errors or inconsistencies to the Practice Manager.
Monitor proper use of provider schedules daily, including visit types, appointment duration, and schedule blocks.
Enforce patient access workflow policies and procedures as instructed by the Practice Manager.
Handle non-clinical patient complaints and concerns to improve patient satisfaction and engagement.
Supervise, train, and understand administrative positions across locations, including billing, verification, front office, scheduling, call center, and medical records.
Oversee front-desk, check-in, and check-out workflows to reduce errors, improve financial performance, and increase patient satisfaction.
Manage call-center responsibilities, including call completion times, queues and routing, wait times, and staffing allocation.
Create and run daily and monthly eCW reports, including schedules, appointment types, charges, and payments.
Maintain and report analytical and statistical data as required.
Oversee and order office equipment and supplies as needed, reviewing purchases with the Practice Manager for cost-control measures.
Demonstrate and embody the Women’s Care mission and core values.
Comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.